Michael Charleston

Visionary
DISC Type : Ds

Technical Product Manager, E-commerce Customer Experience at Dollar Shave Club

Los Angeles, California, United States

Overview

Michael has no verified overview

Personality Overview

Early Adopter

Risk Tolerant

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Michael has no verified topics they care about

Media Appearances

Michael has no verified media appearances

Work History

7-2024
Technical Product Manager, E-commerce Customer Experience at Dollar Shave Club
3-2021 - 10-2023
Sr. eCommerce Product Manager at Nordic Naturals
5-2020 - 3-2021
eCommerce Contractor (Shopify) at Self-Employed
11-2019 - 4-2020
Head Of Ecommerce at Vejo, Inc.
4-2018 - 10-2019
Head of Ecommerce Operations at Creator Ink

Education

2003 - 2007
Bachelor of Arts (BA) from UCLA
2001 - 2002
Studies toward BS from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : 7 Location : Los Angeles, California, United States Job Level : Middle Designation : Technical Product Manager, E-commerce Customer Experience at Dollar Shave Club
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Michael

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Michael take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Michael

Personality Compatibility


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