Michael Coughlin

Critic
DISC Type : C

Head of Solutions Engineering at Metronome

Chicago, Illinois, United States

Overview

Michael Coughlin is a seasoned technology leader, currently serving as the Head of Solutions Engineering at Metronome. His career features senior roles at Stripe, Confluent, and New Relic, showcasing deep expertise in building and leading high-performing pre-sales and solutions teams. He holds a "Great Demo! Practitioner" certification and is a Ph. D. Candidate at the University of Illinois Chicago.

While holding senior leadership positions in the tech industry, he is also pursuing a Doctor of Philosophy at the University of Illinois Chicago.

Personality Overview

ROI Driven

Negotiator

Information Seeker

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Solution Engineering
He has built his career in this domain, progressing from a founding solution engineer to leading the entire department at Metronome.
Usage-Based Billing
As a leader at Metronome, a usage-based billing platform, this is central to his professional focus. He actively promotes that "billing is the coolest! "
AI-Native Tech
He is actively hiring for roles focused on AI-Native solutions, indicating a strategic focus on integrating artificial intelligence into his team's work.

Media Appearances

Michael has no verified media appearances

Work History

10-2023
Head of Solutions Engineering at Metronome
4-2022 - 10-2023
Founding Solution Engineer at Metronome
3-2021 - 4-2022
Head of Strategic Solutions Architecture at Stripe
8-2019 - 3-2021
Director Global Partner Solution Consulting at Confluent
7-2017 - 8-2019
Director of West Enterprise Sales Engineering at New Relic, Inc.

Education

Doctor of Philosophy (Candidate) from University of Illinois Chicago
Master of Science (M.S.) from University of Illinois Chicago

More Information

Social Presence :

Prographics :

Exp : 13 Location : Chicago, Illinois, United States Job Level : Mid-senior Designation : Head of Solutions Engineering at Metronome
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Michael

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Michael take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Michael

Personality Compatibility


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