Michael Cyr

Critic
DISC Type : C

Director of Enterprise Architecture and Service Management/User Experience at University of Maine System

Augusta, Maine, United States

Overview

Michael Cyr is the Director of Enterprise Architecture and Service Management at the University of Maine System, where he aligns IT services with organizational goals. An alumnus of the University of Maine at Presque Isle, he is a published author on IT service ownership and cost transparency in higher education.

His career demonstrates a deep commitment to Maines higher education system, serving not only in IT leadership but also as an Adjunct Faculty Instructor at the University of Southern Maine. He focuses on fostering a collaborative and innovative culture within the universitys technology services.

Unique fact: Michael is a thought leader who co-authored a definitive guide on implementing IT service ownership models specifically for higher education institutions.

Personality Overview

ROI Driven

Critic

Precise

They choose to analyze logically and value facts to emotions.  They like to do things independently and don’t look for support from others. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

IT Service Management
His career is centered around ITSM, and he has co-authored a publication on implementing service ownership models in higher education.
IT Financial Transparency
Authored a publication titled "Building Trust Through IT Cost Transparency, " indicating a focus on the financial aspects and strategic value of IT services.
Higher Education IT
His entire career has been dedicated to advancing technology services within the University of Maine System, reflecting a deep industry commitment.

Media Appearances

Michael has no verified media appearances

Work History

10-2013 - 9-2024
Director of Enterprise Architecture and Service Management/User Experience at University of Maine System
7-2019 - 7-2024
Adjunct Faculty Instructor at University of Southern Maine
3-2011 - 6-2013
Director Academic & End-user Technology Systems at University of Maine System
5-2002 - 3-2011
Manager, End-user Technology Systems at University of Maine System
Director Information Technology at Newsgrade.com

Education

1986 - 1997
BLS from University of Maine at Presque Isle
Leadership Institute from EduCause

More Information

Social Presence :

Prographics :

Exp : 35 Location : Augusta, Maine, United States Job Level : Mid-senior Designation : Director of Enterprise Architecture and Service Management/User Experience at University of Maine System
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Michael

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Michael take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Michael

Personality Compatibility


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