Michael Fulton in

Michael Fulton

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Head of Digital Product at MECCA Brands
📍 Essendon, Victoria, Australia

Michael Fulton is a digital and experience leader with over a decade in aviation before becoming Head of Digital Product at MECCA Brands. He drives business vision by leading teams to build engaging digital products, recently spearheading a major transformation. Colleagues describe him as dedicated, ambitious, and a fantastic problem solver.

Outside of his current role in the beauty industry, Michael maintains a strong interest in the aviation sector. His previous long-standing career and professional connections in that field, including companies like Boeing, Delta Air Lines, and United Airlines, indicate a lasting passion for airline technology and operations.

He led the implementation of an AI chatbot at MECCA that resulted in a 76% reduction in cart abandonment rates.

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Experience
15 Years
Current Role
Head of Digital Product
Job Level
Mid-senior
Location
Essendon, Victoria, Australia
Personality Overview

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Priorities

Topics Michael cares about

Digital Transformation
He is a public advocate for MECCA's 3-year digital transformation, speaking on their journey to create a 'digital flagship store' and integrate best-in-class technologies.
AI in E-commerce
Implemented an Einstein Bot-powered AI chatbot named 'Miss MECCA' to enhance customer service and drive a significant reduction in cart abandonment.
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Career

Work history

2024
Head of Digital Product
MECCA Brands
12-2021 - 1-2024
Senior Digital Product Manager
MECCA Brands
10-2020 - 10-2021
Digital & Product Experience Manager
Virgin Australia
10-2018 - 10-2020
Manager, Digital & Product (Tigerair Australia)
Virgin Australia
8-2014 - 10-2018
Digital Leader (Tigerair Australia)
Virgin Australia
In the press

Media appearances

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Education
2001 - 2005
Education details unavailable
St Johns College
2005 - 2005
Education details unavailable
Taradale High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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