Michael Goldman

Activist
DISC Type : Cd

Principal Program Manager, Customer Engineering and Success Strategic Initiatives at Adobe

Los Angeles, California, United States

Overview

Michael Goldman is a Principal Program Manager at Adobe with over 14 years of expertise in leading organizational change through technology. A graduate of California State University, Northridge, he excels at transforming customer success operations. Colleagues describe him as selfless, professional, and having exceptional attention to detail.

He is keenly interested in the human side of technological evolution, particularly the impact of AI on the workforce. His posts indicate a focus on leadership philosophies like radical ownership and applying insights from personality frameworks, identifying himself as an ISTJ, to improve workplace dynamics.

Unique fact: Michael is a co-inventor on a patent for a social e-commerce feature called "CHECKOUT WITH FRIENDS. "

Personality Overview

Value Conscious

Logical And Quick

Meticulous

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Tech-driven Change
His entire career focuses on leading organizational change through technology, recently emphasizing the people-centric challenges and opportunities presented by AI.
Customer Value
His work history is centered on accelerating customer value, operationalizing premium services, and improving support processes to boost satisfaction and efficiency.
Human-Centric AI
He actively posts about the need to focus on core human traits and the "people side of change" as AI becomes more integrated into business.

Media Appearances

Michael has no verified media appearances

Work History

9-2024 - 11-2025
Principal Program Manager, Customer Engineering and Success Strategic Initiatives at Adobe
11-2022 - 9-2024
Sr. Program Manager, Strategic Programs at Adobe
4-2019 - 11-2022
Sr. Transformation Program Manager at Adobe
11-2017 - 4-2019
Support Operations Manager at Adobe
5-2015 - 11-2017
IT Business Partner / Business Systems Analyst at Magento Commerce

Education

2014 - 2016
Project Management Professional Certification from UCLA Extension
2008 - 2012
BS from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : N/A Location : Los Angeles, California, United States Job Level : N/A Designation : Principal Program Manager, Customer Engineering and Success Strategic Initiatives at Adobe
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Michael

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Michael take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Michael

Personality Compatibility


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