Michael Henkel

Questioner
DISC Type : c

Owner and Founder at QsrSoft, LLC

Naperville, Illinois, United States

Overview

Michael Henkel is the Owner and Founder of QsrSoft, LLC, a software company serving the quick-service restaurant industry. With a background as a Technical Architect at McDonalds and education in Computer Engineering from Purdue University, he possesses deep technical expertise. Colleagues describe him as a knowledgeable, hands-on leader who understands technology.

Outside of his primary business, Michael supports charitable causes like Kids and Clays. He is a vocal proponent for software quality and effective customer support, as demonstrated by his detailed feedback to service providers. He is also the owner of Duneland Property Management.

He has been in the technology industry for over 30 years, starting his career in 1986.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to do thorough analysis of any situation.

Topics They Care About

QSR Technology
As the founder of QsrSoft, he develops software solutions specifically for the quick-service restaurant industry, a sector in which he has deep expertise from his time at McDonald's.
Software Quality
Based on his detailed public feedback regarding a long-standing software bug he experienced, he clearly values product reliability and effective customer support.
Technical Architecture
His prior role as a Technical Architect at McDonald's and positive recommendations highlight his extensive experience and understanding of complex system design and implementation.

Media Appearances

Michael has no verified media appearances

Work History

1-2001
Owner and Founder at QsrSoft, LLC
11-2001
Vice President at QsrSoft, Inc
Owner at Duneland Property Management
11-1997
Vice President at Information Service Professionals, Inc
1-1990 - 11-1997
Technical Architect at McDonald's Corporation

Education

1984 - 1985
Bachelors Degree from Harding University
1981 - 1983
Computer Engineering from Purdue University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Naperville, Illinois, United States Job Level : Leadership Designation : Owner and Founder at QsrSoft, LLC
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Michael

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Michael take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Michael

Personality Compatibility


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