Michael Henninger

Program/ Project Manager - ServiceNow : COTS : SaaS : Applications & Infrastructure at Ideation Technology Solutions

📍 United States

With over 15 years of experience, Michael is a program and project manager at Ideation Technology Solutions specializing in delivering complex, global ServiceNow and infrastructure programs. He holds a Computer Science degree from the University of Evansville and is a Project Management Professional (PMP) candidate.

During a previous role at Sentara Health, he successfully integrated a ServiceNow platform with major EHR/EMR systems like Epic, Cerner, and McKesson.

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Experience

21 Years

Current Role

Program/ Project Manager - ServiceNow : COTS : SaaS : Applications & Infrastructure

Job Level

Middle

Location

United States

Personality Overview

How Michael shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Michael cares about

ServiceNow Delivery

Manages and delivers large-scale, global ServiceNow programs, focusing on custom application development, SaaS, and infrastructure projects.

Healthcare IT Integration

Previously integrated a ServiceNow platform with major EMR/EHR systems like Epic, Cerner, and McKesson to streamline business processes.

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Career

Work history

11-2015

Program/ Project Manager - ServiceNow : COTS : SaaS : Applications & Infrastructure

Ideation Technology Solutions

5-2004 - 11-2015

IT Project Manager

Sentara Health

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

Project Management Professional (PMP) Candidate

Old Dominion University

Computer Science

University of Evansville

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Speak from experience about success that the product has seen with other customers

DON'T

Don't be critical or challenge them openly, they can react defensively

Compliment them about their personality if you get a chance

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When cold calling

Pattern Interrupt: Informal style, where you are talking in a friendly & casual manner, with a big smile on makes them want to speak to you.

Pace: Don't be too fast or too slow, stay in the middle. Sound like a 'brings happiness to others' person.

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When writing an email

Subject: Personalized, catchy

Length of mail: Long

Salutation: Yes (Something casual). Greeting: Yes (Say something interesting/unusual). Tone of words: Friendly, first-person. Bullet points: Avoid. Closing line: Build excitement. Complimentary close: Unique, pleasant. Overall messaging: Focused on the person and relationship

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Negotiating and closing

The secret to closing Michael fast: Relationship and rapport are valuable for them, but so is proven product value.

How fast will Michael move? They are not very fast decision makers, even while they continue to stay engaged.

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