Michael Hess

Commander
DISC Type : D

Member Service Representative II at Navy Federal Credit Union

Cantonment, Florida, United States

Overview

Michael has no verified overview

Personality Overview

Risk-Taker

Candid & Clear

Decisive

They take a lot of pride in personal achievements.  They respond better to strong and respectful interactions. They like to move fast and expect the same from others.

Topics They Care About

Michael has no verified topics they care about

Media Appearances

Michael has no verified media appearances

Work History

1-2026
Member Service Representative II at Navy Federal Credit Union
6-2025 - 1-2026
Enterprise Systems Administrator at Government Services Contractor
6-2025 - 1-2026
Management Information Systems Specialist at The GEO Group, Inc.
1-2024 - 4-2025
Telecommunications Technician III at Baptist Health Care
1-2024 - 4-2025
Information Technology System Technician at Baptist Healthcare

Education

8-1999 - 5-2001
Associate of Arts (AA) from Illinois Eastern Community Colleges-Wabash Valley College
1999 - 2001
Associate of Science (AS) from Wabash Valley Community College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Cantonment, Florida, United States Job Level : Junior Designation : Member Service Representative II at Navy Federal Credit Union
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Michael

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Michael take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Michael

Personality Compatibility


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