Michael Kay

Questioner
DISC Type : c

Director of Training & Technical Information at Hobart Food Equipment and Service

Troy, Ohio, United States

Overview

Michael Kay is the Director of Training & Technical Information at Hobart, where he leads the development of training programs and technical documentation. With over a decade of experience from roles at Honeywell and STERIS, he specializes in creating impactful learning solutions that improve operational excellence. He holds an MBA from Embry-Riddle Aeronautical University.

Based on his professional background and interests, Michael appears passionate about bridging the gap between complex technical information and user-friendly engagement. He follows thought leadership from publications like the Harvard Business Review, suggesting a keen interest in innovative business and management strategies.

His MBA is from Embry-Riddle Aeronautical University, a school specializing in aviation and aerospace.

Personality Overview

Price-Sensitive

Not Easily Convinced

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Technical Training
He has built and managed technical training programs for both internal teams and external customers at Hobart, Honeywell, and STERIS Corporation.
Customer Experience
His experience includes a director-level role in Customer Experience Training, and his current focus is on initiatives that drive customer satisfaction.
Workforce Development
He focuses on creating scalable training solutions tailored to workforce needs and has posted multiple times about hiring for his growing teams.

Media Appearances

Michael has no verified media appearances

Work History

1-2022
Director of Training & Technical Information at Hobart Food Equipment and Service
6-2021 - 2-2022
Director of Customer Experience Training at Honeywell Intelligrated
3-2011 - 6-2021
Sr. Training Manager at STERIS Corporation
3-2011 - 6-2021
Sr. Manager Technical Training and Publications at STERIS Corporation
3-2007 - 8-2010
Technical Support Management at SUSS MicroTec Inc.

Education

1-1988 - 5-1991
Master of Business Administration - MBA from Embry-Riddle Aeronautical University
1989 - 1991
MBA from Embry-Riddle Aeronautical University - International Campus

More Information

Social Presence :

Prographics :

Exp : 20 Location : Troy, Ohio, United States Job Level : Mid-senior Designation : Director of Training & Technical Information at Hobart Food Equipment and Service
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Michael

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Michael take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Michael

Personality Compatibility


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