Michael Knoeller

Galvanizer
DISC Type : Id

Director of Customer Support at Elastic

Madrid, Community of Madrid, Spain

Overview

Michael has no verified overview

Personality Overview

People-Oriented

Trusting

Pragmatic

If they come to believe in your value proposition, they will be your champion.  They are more likely to be open to unproven but exciting technologies. They respond better to a combination of speed and relationship.

Topics They Care About

Michael has no verified topics they care about

Media Appearances

Michael has no verified media appearances

Work History

5-2025
Director of Customer Support at Elastic
4-2021 - 5-2025
Senior Support Manager at Elastic
7-2016 - 3-2021
Director Customer Experience at Jive Software
7-2014 - 8-2016
Senior Executive Corporate Sales at Berlitz Corporation
2-2009 - 7-2014
Manager Business Development, Mexico and Central America America, Executive and Leadership Solutions at Berlitz Corporation

Education

2005 - 2008
International Business Management (Marketing/ Human Resources) from Fachhochschule Furtwangen - Hochschule für Technik und Wirtschaft
2001 - 2003
Business Administration from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Madrid, Community of Madrid, Spain Job Level : Mid-senior Designation : Director of Customer Support at Elastic
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Talk about some of the cool and impressive features of your product
  • Invite them for a lunch or a drink/coffee
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Michael

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Michael take some risk or not?

  • They can take risks if necessary.

You And Michael

Personality Compatibility


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