Tony Adams

Inquirer
DISC Type : dc

Director of Operations, Customer Care at Scopely

United Kingdom

Overview

Tony Adams is an operations leader with over 25 years of experience, specializing in Player Experience (PX) within the gaming industry at companies like Scopely, Supercell, and Epic Games. He excels in scaling large, multi-disciplinary teams and connecting operational tasks to broader business strategy. People who have worked with him often describe him as passionate, intelligent, and conscientious.

He has a clear appreciation for mentorship and has publicly acknowledged the significant impact that female leaders have had on his career. Tony earned a Diploma in Business Management from the Universidad de Chile and a degree in Computer Engineering from the Universidad de las Américas, indicating a background rooted in both business and technology.

Unique fact: While at Epic Games, he managed a Player Support organization that scaled from 1, 800 to 4, 300 people and back again during the pandemic.

Personality Overview

Demanding

ROI Conscious

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Player Experience (PX)
He is an expert on Player Experience (PX), a specialized branch of CX for the gaming industry, focusing on unique metrics like "Get in Game" (GiG).
Scaling Support Teams
He has direct experience leading and massively scaling a player support organization from 1800 to over 4300 people during a period of hyper-growth at Epic Games.
Gaming Industry Operations
Has held senior operational and product management roles at several major gaming companies, including Scopely, Supercell, and Epic Games, managing large-scale support.

Media Appearances

Tony has no verified media appearances

Work History

8-2024
Director of Operations, Customer Care at Scopely
6-2022 - 7-2024
Product Manager at Supercell
12-2020 - 6-2022
Director of Player Support at Epic Games
2-2019 - 12-2020
Player Support Senior Manager at Epic Games
6-2018 - 1-2019
Customer Success Manager at Converge - We're Hiring!

Education

2006 - 2007
Diploma en Gestión de Negocios from Universidad de Chile
1990 - 1995
Ingeniero en Informática from Universidad de las Américas

More Information

Social Presence :

Prographics :

Exp : 29 Location : United Kingdom Job Level : Mid-senior Designation : Director of Operations, Customer Care at Scopely
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Insights For Selling To Tony

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tony is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tony

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tony move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Tony take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tony

Personality Compatibility


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