Tony Adams in

Tony Adams

Login to view DISC.
Director of Operations, Customer Care at Scopely
📍 United Kingdom

Tony Adams is an operations leader with over 25 years of experience, specializing in Player Experience (PX) within the gaming industry at companies like Scopely, Supercell, and Epic Games. He excels in scaling large, multi-disciplinary teams and connecting operational tasks to broader business strategy. People who have worked with him often describe him as passionate, intelligent, and conscientious.

He has a clear appreciation for mentorship and has publicly acknowledged the significant impact that female leaders have had on his career. Tony earned a Diploma in Business Management from the Universidad de Chile and a degree in Computer Engineering from the Universidad de las Américas, indicating a background rooted in both business and technology.

Unique fact: While at Epic Games, he managed a Player Support organization that scaled from 1, 800 to 4, 300 people and back again during the pandemic.

Read the full overview →
Experience
29 Years
Current Role
Director of Operations, Customer Care
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Tony shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Tony cares about

Player Experience (PX)
He is an expert on Player Experience (PX), a specialized branch of CX for the gaming industry, focusing on unique metrics like "Get in Game" (GiG).
Scaling Support Teams
He has direct experience leading and massively scaling a player support organization from 1800 to over 4300 people during a period of hyper-growth at Epic Games.
+5 more topics Login to view topics
Career

Work history

8-2024
Director of Operations, Customer Care
Scopely
6-2022 - 7-2024
Product Manager
Supercell
12-2020 - 6-2022
Director of Player Support
Epic Games
2-2019 - 12-2020
Player Support Senior Manager
Epic Games
6-2018 - 1-2019
Customer Success Manager
Converge - We're Hiring!
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2007
Diploma en Gestión de Negocios
Universidad de Chile
1990 - 1995
Ingeniero en Informática
Universidad de las Américas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Scopely Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Tony. Free, 10 seconds.