Michael Mackey

Captain
DISC Type : DS

Independent Technology Advisor at M4 Consulting

Greater Philadelphia, United States

Overview

Michael is a technology executive and IT services leader with a relentless focus on operational excellence to achieve strategic goals. Drawing on his experience at firms like Deloitte and Bristol-Myers Squibb, he specializes in leveraging technology to drive business results. He holds an MBA from Saint Josephs University and is an ITIL v4 Managing Professional.

Outside of his executive roles, Michael has a strong academic background with a BA from Rutgers University in addition to his MBA. Based on his graduate studies in Philadelphia, he may follow local sports teams, showing an interest in the community and local culture beyond the tech world.

Unique fact: Michael is a strong proponent of servant leadership but also believes in defending unpopular decisions to advocate for customers and teams.

Personality Overview

Decisive But Calm

Planner & Achiever

Dynamic But Sincere

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Servant Leadership
Describes his career as being built by putting people first and valuing a caring, considerate relationship with the teams he leads and the clients he serves.
IT Service Management
His career at Deloitte, Bristol-Myers Squibb, and Shire has centered on leading IT service management, process development, and service design and delivery.
Operational Excellence
His professional headline states a "relentless focus on operational excellence to drive strategic priorities, " a key theme in his work.

Media Appearances

Michael has no verified media appearances

Work History

1-2024
Independent Technology Advisor at M4 Consulting
4-2019 - 12-2023
Managing Director, Deloitte Technology at Deloitte
3-2018 - 3-2019
Head, IT Process Management, Performance Management at Bristol-Myers Squibb
2016 - 3-2018
Head of IT Service Management at Shire
2011 - 2016
Associate Director, IT Service Design & Transition at Shire

Education

MBA from Saint Joseph's University - Erivan K. Haub School of Business
BA from Rutgers University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Philadelphia, United States Job Level : N/A Designation : Independent Technology Advisor at M4 Consulting
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Michael

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Michael take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Michael

Personality Compatibility


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