Michael Radford in

Michael Radford

Commander · DISC type D
Head of Customer Experience (Sr. Director), Patient Centered Technologies at IQVIA
📍 Raleigh-Durham-Chapel Hill Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
30 Years
Current Role
Head of Customer Experience (Sr. Director), Patient Centered Technologies
Job Level
Senior
Location
Raleigh-Durham-Chapel Hill Area, United States
Personality Overview

How Michael shows up

Candid & Clear
Very Quick
Decisive

They respond well to strong and respectful communication. They are not focused on building rapport and relationships. They like to act fast and expect others to do the same.

Priorities

Topics Michael cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2018
Head of Customer Experience (Sr. Director), Patient Centered Technologies
IQVIA
4-2012 - 11-2018
Director Customer Support/Collaboration and Functional Services (FSP) Support Operations
IQVIA
4-2005 - 4-2012
Director, Global IT and Head of Global Product Support
IQVIA
4-2003 - 4-2005
Assoc. Director, IT Business Solutions
IQVIA
12-2000 - 4-2003
Information Technology Business Solutions Manager
IQVIA
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1990 - 1995
Bachelor's degree
North Carolina State University
2020 - 2020
Certificate
Yale University
1987 - 1990
Foundation degree
Ralph L. Fike High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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