Michael Thomas-Francis
Login to view DISC.Michael is the Director of Customer Experience at Saks Global, where he designs strategies focused on customer-centric growth and retention. He leverages Voice of Customer feedback and data-driven insights to enhance the customer journey. He holds a Bachelor of Science from John Jay College (CUNY).
His career path through luxury brands like Bally and Saks Global, combined with his interest in designers like Vera Wang, indicates a strong personal passion for the high-end fashion and retail industry. He is dedicated to improving client experiences within this space.
He is actively recruiting specialists for his Voice of the Customer (VoC) team to ensure customer feedback is central to business decisions.
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