Michaela (Kayla) Kelkar is the Vice President of Servicing Innovation at American Express, where she has also held leadership roles in global servicing and enterprise strategy. She leverages her expertise to drive innovation within the companys customer service operations. She holds a BA from the University of Oxford.
She is an active participant in global finance and technology discussions, often speaking and moderating panels at major industry events. Her work involves significant international travel, engaging with partners in regions like Asia and South America, indicating a strong focus on global collaboration.
She recently moderated a panel at the Inclusion Conference on the Bund in Shanghai, discussing fintech partnerships.
Michaela (Kayla) Kelkar
Vice President, Global Servicing at American Express
New York, New York, United States
Overview
Topics They Care About
Fintech Partnerships
Hosted a discussion at Money20/20 focused on best practices for collaboration between fintechs and established institutions like American Express.
Diversity and Inclusion
Actively promotes inclusion by moderating panels at international conferences, such as the Inclusion Conference in Shanghai.
Global Servicing
Her career progression and recent travel to Buenos Aires to visit partners underscore her expertise in managing and innovating global service operations.
Media Appearances
Michaela has no verified media appearances
Work History
4-2025
Vice President, Global Servicing at American Express
4-2023 - 4-2025
Vice President, Global Network Services at American Express
4-2022 - 3-2023
Director, Enterprise Strategy at American Express
Education
2014 - 2017
BA (Hons) from University of Oxford
More Information
Social Presence :
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Exp : 3
Location : New York, New York, United States
Job Level : Senior
Designation : Vice President, Global Servicing at American Express
