Michaela (Kayla) Kelkar

Michaela (Kayla) Kelkar is the Vice President of Servicing Innovation at American Express, where she has also held leadership roles in global servicing and enterprise strategy. She leverages her expertise to drive innovation within the companys customer service operations. She holds a BA from the University of Oxford.

She is an active participant in global finance and technology discussions, often speaking and moderating panels at major industry events. Her work involves significant international travel, engaging with partners in regions like Asia and South America, indicating a strong focus on global collaboration.

She recently moderated a panel at the Inclusion Conference on the Bund in Shanghai, discussing fintech partnerships.