Michaela Nam

Observer
DISC Type : ic

Chief of Staff at Serval

San Francisco, California, United States

Overview

Michaela is the Chief of Staff at Serval, a rapidly scaling AI for IT company that recently secured a $75M funding round led by Sequoia Capital. With a background in venture capital and a degree from the University of Michigan, she plays a key role in the companys growth.

Outside of work, Michaela is a passionate skier, having served as the Public Relations Chair for the University of Michigans Water Ski Team. She also competed on the universitys Mock Trial team, demonstrating an interest in public speaking and debate.

She once tried to convert eleven business prospects into skiers during a company kick-off event.

Personality Overview

Assertive

Curious

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

AI for IT
As Chief of Staff at Serval, she is central to the company's mission of building AI agents for IT, highlighted by its recent $75M funding success.
Team Scaling
Her social media posts show a strong focus on recruitment and building company culture as Serval rapidly expands its team.
Venture Capital
She has professional experience at G2 Venture Partners and recently celebrated Serval's major funding round from a top-tier firm.

Media Appearances

Michaela has no verified media appearances

Work History

2-2026
Chief of Staff at Serval
9-2025 - 2-2026
Executive Assistant and Office Manager at Serval
9-2024 - 9-2025
Executive Assistant and Office Manager at G2 Venture Partners
5-2023 - 8-2023
Summer Analyst at Detroit Venture Partners
5-2023 - 8-2023
Data Analyst at Signal Advisors

Education

Bachelor of Arts - BA from University of Michigan
Semester Exchange Student from King's College London

More Information

Social Presence :

Prographics :

Exp : 2 Location : San Francisco, California, United States Job Level : N/A Designation : Chief of Staff at Serval
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Insights For Selling To Michaela

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michaela is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Michaela

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michaela move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Michaela take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Michaela

Personality Compatibility


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