Michel Mosca

Critic
DISC Type : C

Head of Professional Services Consultant and Integration at Mitel

São Paulo, São Paulo, Brazil

Overview

Michel Mosca is the Head of Professional Services Consultant and Integration at Mitel, specializing in Unified Communications and Contact Center solutions. With a Masters degree from FIAP, he has extensive experience in solutions architecture, service design, and managing technical teams.

He holds a certification in Artificial Intelligence Literacy, reflecting his focus on integrating AI into the customer experience ecosystem.

Personality Overview

Critic

Precise

ROI Driven

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They choose to analyze logically and value facts to emotions.

Topics They Care About

Contact Center AI
Actively hiring specialists with experience in Genesys Cloud and AI to enhance the customer experience ecosystem, supported by his AI Literacy certification.
Unified Communications
A core specialty throughout his career, with deep experience in designing and integrating UCC and VoIP solutions for enterprises at Mitel and Unify.
Technical Leadership
Manages and leads teams of consultants and integrators, focusing on coaching, performance management, and delivering complex technical solutions for clients.

Media Appearances

Michel has no verified media appearances

Work History

10-2023
Head of Professional Services Consultant and Integration at Mitel
3-2022 - 2-2025
Head of Professional Services Consultant and Integration at Unify
1-2016 - 1-2023
Senior Professional Services Consultant at Atos
1-2012 - 1-2016
Senior IT Consultant at Unify
12-2009 - 1-2012
Professional Services Consultant at Unify

Education

2014 - 2015
Mestrado em Administração de Empresas from FIAP
2005 - 2006
DBA Oracle 9i from NC Software

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : Senior Designation : Head of Professional Services Consultant and Integration at Mitel
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Insights For Selling To Michel

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michel is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Michel

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Michel move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Michel take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Michel

Personality Compatibility


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