Michel Mosca in

Michel Mosca

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Head of Professional Services Consultant and Integration at Mitel
📍 São Paulo, São Paulo, Brazil

Michel Mosca is the Head of Professional Services Consultant and Integration at Mitel, specializing in Unified Communications and Contact Center solutions. With a Masters degree from FIAP, he has extensive experience in solutions architecture, service design, and managing technical teams.

He holds a certification in Artificial Intelligence Literacy, reflecting his focus on integrating AI into the customer experience ecosystem.

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Experience
25 Years
Current Role
Head of Professional Services Consultant and Integration
Job Level
Senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michel cares about

Contact Center AI
Actively hiring specialists with experience in Genesys Cloud and AI to enhance the customer experience ecosystem, supported by his AI Literacy certification.
Unified Communications
A core specialty throughout his career, with deep experience in designing and integrating UCC and VoIP solutions for enterprises at Mitel and Unify.
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Career

Work history

10-2023
Head of Professional Services Consultant and Integration
Mitel
3-2022 - 2-2025
Head of Professional Services Consultant and Integration
Unify
1-2016 - 1-2023
Senior Professional Services Consultant
Atos
1-2012 - 1-2016
Senior IT Consultant
Unify
12-2009 - 1-2012
Professional Services Consultant
Unify
In the press

Media appearances

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Education
2014 - 2015
Mestrado em Administração de Empresas
FIAP
2005 - 2006
DBA Oracle 9i
NC Software
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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