Michelle Capon in

Michelle Capon

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National Director Patient Support Programs and Customer Service at GSK
📍 Georgetown, Ontario, Canada

Michelle Capon is the National Director of Patient Support Programs at GSK, with over 15 years of experience leading healthcare projects in Canada, the UK, and the USA. Her expertise lies in managing major implementations and operational efficiency initiatives within patient support services, backed by an MA in Project Management.

She is deeply passionate about patient care, with a special interest in advocating for those with rare diseases. Michelle actively engages with the global healthcare community by attending international conferences in locations like Prague and Barcelona to explore novel ideas in patient support and network with industry leaders.

Interesting fact: She was once asked to step in and support a Hackathon focused on patient support at the Pharma Barcelona conference.

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Experience
18 Years
Current Role
National Director Patient Support Programs and Customer Service
Job Level
Mid-senior
Location
Georgetown, Ontario, Canada
Personality Overview

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Decision Approach
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Priorities

Topics Michelle cares about

Patient Support Programs
Her entire career is dedicated to leading and enhancing patient support programs, overseeing therapeutic and financial assistance initiatives at a national level.
Rare Disease Advocacy
Publicly supports and brings awareness to rare disease day, emphasizing the importance of understanding conditions that are not always visible.
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Career

Work history

7-2024
National Director Patient Support Programs and Customer Service
GSK
5-2023
Director Patient Support Programs and Patient Access
GSK
10-2019
National Patient Support Manager
GSK
1-2017 - 10-2019
Director of Operations, Patient Support Services
Bayshore HealthCare
2-2013 - 12-2016
Senior Operations Manager
Bayshore HealthCare
In the press

Media appearances

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Education
2004 - 2005
MA
Middlesex University
1998 - 2001
BA
Trent University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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