Michelle Huenink

Commander
DISC Type : D

Data & Analytics Center of Excellence Leader at Microsoft

Greater Seattle Area, United States

Overview

Michelle Huenink is the Director of Microsofts Data & AI Center of Excellence, focusing on enhancing customer experiences through data strategy and AI. A people-centered leader with over two decades of experience, she is a recognized CX thought leader and speaker. She holds certifications in Azure AI and Generative AI.

Outside of her core role, Michelle is passionate about mentorship and community. She is actively involved with the Global Mentorship Initiative, providing career guidance to college students worldwide. She has also served on the board of directors for the Technical Support Alliance Network (TSANet).

She was a featured guest on "The Intuitive Customer" podcast, discussing how Microsoft uses data to create predictive and connected customer experiences.

Personality Overview

Impact-Driven

Decisive

Very Quick

They are less concerned about the product and more about its potential impact.  They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Topics They Care About

Data-Driven CX
Her work and public speaking focus on leveraging customer data and analytics to create predictive, connected, and improved customer experiences.
AI Transformation
Leads Microsoft's Data & AI Center of Excellence and is certified in Azure AI and Generative AI, focusing on how AI is reshaping the enterprise.
People-Centric Leadership
Stresses the importance of leading people through technological change and has launched employee empowerment programs, reflecting a people-first approach.

Media Appearances

Powering data governance at Microsoft with Purview Unified Catalog. Featured in Microsoft InsideTrack Blog

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Enabling advanced HR analytics and AI with Microsoft Azure Data Lake. Featured in Microsoft InsideTrack Blog

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TSANet appoints new board member – Michelle Huenink, Sr. Program Manager of Customer Service & Support at Microsoft. Featured in TSANet

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Work History

1-2025
Data & Analytics Center of Excellence Leader at Microsoft
1-2024 - 1-2025
Global Enablement Leader, Advanced Analytics, Supportability, and Tools at Microsoft
7-2022 - 1-2024
Global Enablement Leader, Advanced Analytics, Tools & Sales Strategy at Microsoft
7-2020 - 7-2022
Director, Customer Experience & Success, CX Analytics & Innovation at Microsoft
10-2019 - 9-2024
Advisory Board Member at CX Network

Education

Speech Communication from University of Oregon
Communications from Portland State University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Seattle Area, United States Job Level : Senior Designation : Data & Analytics Center of Excellence Leader at Microsoft
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Michelle

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • If convinced, they can reach decisions quite fast.
  • Can Michelle take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Michelle

Personality Compatibility


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