Tanya Albito in

Tanya Albito

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Vice President | Customer Care & Experience at Lazada
📍 Metro Manila, National Capital Region, Philippines

Tanya Albito is the Vice President and Head of Customer Care & Experience at Lazada Philippines. An alumna of De La Salle - College of Saint Benilde, she specializes in customer journey strategy, seller experience, and e-commerce governance, with a deep background in risk and fraud prevention.

Her career at Lazada showcases a comprehensive expertise across the e-commerce lifecycle, from seller governance and risk operations to leading customer experience.

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Experience
13 Years
Current Role
Vice President | Customer Care & Experience
Job Level
Senior
Location
Metro Manila, National Capital Region, Philippines
Personality Overview

How Tanya shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tanya cares about

Customer Journey Strategy
Owns the customer experience strategy for Lazada Philippines, using post-purchase journeys as a primary lever to reduce friction and improve trust.
Seller Experience
Previously led regional seller experience work across six Southeast Asian ventures, focusing on systemic issues affecting seller trust, compliance, and operational friction.
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Career

Work history

5-2025
Vice President | Customer Care & Experience
Lazada
4-2024 - 5-2025
Vice President | Seller Experience
Lazada
10-2023 - 4-2025
Senior Manager | Platform Governance
Lazada
3-2023 - 4-2024
Senior Manager | Venture Risk Operations
Lazada
10-2020 - 3-2023
Senior Manager | Antifraud & Logistics Risk
Lazada
In the press

Media appearances

Alibaba Reshuffles Lazada's Leadership For Growth: Bloomberg. Featured in Benzinga
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Education
2009 - 2012
Bachelor of Arts (B.A.)
De La Salle - College of Saint Benilde
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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