Michelle Piemonte

Initiator
DISC Type : Di

Director Client Experience at Integris

Pelham, New Hampshire, United States

Overview

Michelle Piemonte is the Director of Client Experience at Integris, bringing two decades of experience in telecommunications and MSP industries. She specializes in customer success, transformation leadership, and process improvement.

Michelle is dedicated to continuous learning, recently achieving her ITIL 4 certification, and actively recruits for her team, demonstrating a commitment to talent development.

She has a proven track record of increasing net renewal rates from 80% to 108% in previous roles.

Personality Overview

Risk-Accepting

Friendly Challenger

Confident

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Client Experience
As Director Client Experience at Integris, Michelle is actively building her team and driving 2026 priorities, showcasing her focus on this area.
Process Optimization
Her profile highlights extensive experience in business process management, identifying improvement opportunities, and implementing system changes.
Team Leadership
Michelle has a history of building and leading international teams and frequently posts about hiring for leadership roles within her team.

Media Appearances

Michelle has no verified media appearances

Work History

3-2025
Director Client Experience at Integris
5-2023
Vice President of Business Operations at Ribo Music
2-2023 - 8-2024
Vice President of Customer Success at SFE Partners
10-2020 - 1-2023
Director of Account Management at CloudCall
7-2019 - 10-2020
Senior Project Manager at Thrive

Education

1996 - 2000
BSBA from University of Massachusetts Lowell

More Information

Social Presence :

Prographics :

Exp : 25 Location : Pelham, New Hampshire, United States Job Level : Mid-senior Designation : Director Client Experience at Integris
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Michelle

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Michelle take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Michelle

Personality Compatibility


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