Michelle Piemonte is the Director of Client Experience at Integris, bringing two decades of experience in telecommunications and MSP industries. She specializes in customer success, transformation leadership, and process improvement.
Michelle is dedicated to continuous learning, recently achieving her ITIL 4 certification, and actively recruits for her team, demonstrating a commitment to talent development.
She has a proven track record of increasing net renewal rates from 80% to 108% in previous roles.
Read the full overview →They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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