Michelle Piemonte in

Michelle Piemonte

Initiator · DISC type Di
Director Client Experience at Integris
📍 Pelham, New Hampshire, United States

Michelle Piemonte is the Director of Client Experience at Integris, bringing two decades of experience in telecommunications and MSP industries. She specializes in customer success, transformation leadership, and process improvement.

Michelle is dedicated to continuous learning, recently achieving her ITIL 4 certification, and actively recruits for her team, demonstrating a commitment to talent development.

She has a proven track record of increasing net renewal rates from 80% to 108% in previous roles.

Read the full overview →
Experience
25 Years
Current Role
Director Client Experience
Job Level
Mid-senior
Location
Pelham, New Hampshire, United States
Personality Overview

How Michelle shows up

Risk-Accepting
Friendly Challenger
Confident

They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Priorities

Topics Michelle cares about

Client Experience
As Director Client Experience at Integris, Michelle is actively building her team and driving 2026 priorities, showcasing her focus on this area.
Process Optimization
Her profile highlights extensive experience in business process management, identifying improvement opportunities, and implementing system changes.
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Career

Work history

3-2025
Director Client Experience
Integris
5-2023
Vice President of Business Operations
Ribo Music
2-2023 - 8-2024
Vice President of Customer Success
SFE Partners
10-2020 - 1-2023
Director of Account Management
CloudCall
7-2019 - 10-2020
Senior Project Manager
Thrive
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 2000
BSBA
University of Massachusetts Lowell
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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