Mike Ciccolo

Enthusiast
DISC Type : i

IT Infrastructure Operations Associate at Commonwealth of Massachusetts

Brockton, Massachusetts, United States

Overview

Mike is a seasoned IT professional with over 30 years of experience, specializing in system administration and infrastructure operations. His background includes managing Active Directory, SCCM, and network equipment for global companies. He holds a Bachelor of Science from Stonehill College and currently works for the Commonwealth of Massachusetts.

Outside of his technology career, Mike has a strong creative passion for live performance and haunted attractions. For many years, he has been deeply involved with a haunted mansion, not just as an actor but also as a house manager, showcasing his unique blend of technical and artistic skills.

He has worked as both an actor and a manager at a professional haunted attraction.

Personality Overview

Amiable & Agreeable

Consensus Focused

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

IT Infrastructure
Currently serves as an IT Infrastructure Operations Associate and has extensive experience managing servers, backups, and network equipment.
Active Directory
Previously provided Level 2 support and administration in a multi-forest Active Directory environment, managing numerous domain consolidation projects.
Haunted Attractions
Has a long history working as both a performer and a House Manager at Barrett's Haunted Mansion, demonstrating a deep personal interest.

Media Appearances

Mike has no verified media appearances

Work History

4-2023
IT Infrastructure Operations Associate at Commonwealth of Massachusetts
9-2011 - 10-2022
House Manager at Barrett's Haunted Mansion
10-1998 - 9-2011
Actor at Barrett's Haunted Mansion
9-2019 - 8-2022
System Analyst at Harte Hanks
6-2000 - 9-2019
System Administrator at Harte Hanks

Education

1994 - 1998
Bachelor of Science (B.S.) from Stonehill College
1990 - 1994
Education details unavailable from Whitman Hanson Regional

More Information

Social Presence :

Prographics :

Exp : 27 Location : Brockton, Massachusetts, United States Job Level : N/A Designation : IT Infrastructure Operations Associate at Commonwealth of Massachusetts
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Mike

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Mike take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Mike

Personality Compatibility


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