Mike Gauterin in

Mike Gauterin

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Chief Customer and Technology Officer at United Utilities
📍 Warrington, England, United Kingdom

Mike Gauterin is the Chief Customer and Technology Officer at United Utilities, a FTSE 100 company. An award-winning leader in digital transformation and customer experience, he has extensive experience managing large-scale commercial and service functions at companies like BT. He holds an MBA with Distinction from Alliance Manchester Business School and is also a Chartered Adjudicator.

Outside of work, Mike is passionate about supporting his community and family. He actively participates in local clean-up initiatives for Remembrance Sunday and enjoys attending large music events with his family. He is also a long-term advocate for the protection of public-facing workers and is a dog owner.

He has supported the "Service with Respect" campaign for over five years, advocating for better protection for frontline workers.

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Experience
22 Years
Current Role
Chief Customer and Technology Officer
Job Level
Leadership
Location
Warrington, England, United Kingdom
Personality Overview

How Mike shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mike cares about

Customer Experience
As CCO, VP of the Institute of Customer Service, and the 2022 CX Leader of the Year, this is central to his professional identity and achievements.
Digital Transformation
His dual CCO/CTO role and background highlight his focus on implementing technology to enhance operational efficiency and drive customer-centric solutions.
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Career

Work history

1-2023
Chief Customer and Technology Officer
United Utilities
10-2021 - 12-2022
Managing Director Service, BT Enterprise
BT
12-2018 - 10-2021
Director, Customer Service. BT Enterprise
BT
4-2016 - 12-2018
Director, BT Supply Chain
BT
3-2013 - 3-2016
Director, Supplier Management
Openreach
In the press

Media appearances

Meet our executive team - United Utilities. Featured in United Utilities
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Education
2014 - 2016
MBA (Distinction)
Alliance Manchester Business School
2009 - 2011
PGDipAdj
University of Reading
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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