Mike Martelli

Observer
DISC Type : ic

Director of Operations at Toptal

Toronto, Ontario, Canada

Overview

Mike Martelli is the Director of Operations at Toptal, leveraging his extensive experience from DoorDash where he scaled international markets and new ventures like DashMart. A graduate of the Ivey Business School at Western University, he excels in strategy, building scalable processes, and solving complex operational challenges.

Outside of his professional life, Mike has a strong interest in professional sports, with a specific passion for the National Hockey League (NHL). He is also focused on building and leading high-performing teams, a theme that carries through his professional and personal interests.

He has a proven track record of launching and scaling operations for major technology brands in new and challenging international markets.

Personality Overview

Example Seeker

Curious

Value Driven

They are likely to ask many questions and look heavily for supporting information.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Scaling Operations
His roles at DoorDash involved building and scaling new processes for merchant operations, new verticals like DashMart, and international markets.
International Expansion
He held multiple senior management roles at DoorDash focused on international strategy, operations, and market launches.
Building Teams
His social media activity shows a strong focus on recruiting top talent, often highlighting roles for "builders" and "problem-solvers".

Media Appearances

Mike has no verified media appearances

Work History

6-2025
Director of Operations at Toptal
10-2023 - 6-2025
Senior Manager, Strategy & Operations, DashMart at DoorDash
1-2023 - 10-2023
Senior Manager, International Strategy & Operations at DoorDash
3-2021 - 1-2023
Senior Manager, International Merchant Operations at DoorDash
11-2019 - 3-2021
Manager, Merchant Operations at DoorDash

Education

2008 - 2012
Honors Business Administration from Ivey Business School at Western University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : Director of Operations at Toptal
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Mike

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mike take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Mike

Personality Compatibility


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