Mike Mason in

Mike Mason

Commander · DISC type D
Senior Program Manager, Member & Patient Experience at Kaiser Permanente
📍 Atlanta, Georgia, United States

Mike is a customer engagement and loyalty leader with over 20 years of experience at global brands like Kaiser Permanente, Delta Air Lines, and IHG. He specializes in driving membership growth, retention, and revenue through high-value partnerships and enhanced member experiences. He holds an MBA from Georgia Institute of Technology.

His Executive Certificate in "Global Leadership - Doing Business in China" from Beijing University highlights a focus on international business strategy.

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Experience
14 Years
Current Role
Senior Program Manager, Member & Patient Experience
Job Level
Middle
Location
Atlanta, Georgia, United States
Personality Overview

How Mike shows up

Impact-Driven
Risk-Taker
Very Quick

More than the product, they care about the impact of the product. They take a lot of pride in personal achievements. They are not always relationship oriented.

Priorities

Topics Mike cares about

Customer Loyalty Programs
His career is centered on building and growing loyalty programs, such as SkyMiles at Delta and IHG One Rewards, to drive engagement and retention.
Strategic Partnerships
He has extensive experience developing and managing partnerships with airlines, hotels, and other brands to enhance program value and unlock new revenue streams.
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Career

Work history

1-2025
Senior Program Manager, Member & Patient Experience
Kaiser Permanente
7-2024
Independent Expert Consultant
GLG Consulting, AlphaSense Market Intelligence, Guidepoint and Dialectica
1-2023 - 6-2024
General Manager, Partnership Growth and Engagement
Delta Air Lines
1-2021 - 1-2023
Director, Member Acquisition
InterContinental Hotels Group (IHG®)
5-2018 - 1-2021
Director, Travel & Commercial Partnerships
InterContinental Hotels Group (IHG®)
In the press

Media appearances

Mike Mason – Senior Program Manager, Member & Patient Experience at Kaiser Permanente. Featured in The Org
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Education
2016 - 2017
Master of Business Administration - MBA
Georgia Institute of Technology
2017 - 2017
Executive Certificate
Beijing University of Posts and Telecommunications
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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