Mike Mason

Commander
DISC Type : D

Senior Program Manager, Member & Patient Experience at Kaiser Permanente

Atlanta, Georgia, United States

Overview

Mike is a customer engagement and loyalty leader with over 20 years of experience at global brands like Kaiser Permanente, Delta Air Lines, and IHG. He specializes in driving membership growth, retention, and revenue through high-value partnerships and enhanced member experiences. He holds an MBA from Georgia Institute of Technology.


His Executive Certificate in "Global Leadership - Doing Business in China" from Beijing University highlights a focus on international business strategy.

Personality Overview

Impact-Driven

Risk-Taker

Very Quick

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They are not always relationship oriented.

Topics They Care About

Customer Loyalty Programs
His career is centered on building and growing loyalty programs, such as SkyMiles at Delta and IHG One Rewards, to drive engagement and retention.
Strategic Partnerships
He has extensive experience developing and managing partnerships with airlines, hotels, and other brands to enhance program value and unlock new revenue streams.
Member Experience
His current role at Kaiser Permanente focuses on elevating member and patient experiences by reducing friction across key journey touchpoints.

Media Appearances

Mike Mason – Senior Program Manager, Member & Patient Experience at Kaiser Permanente. Featured in The Org

See Now

Work History

1-2025
Senior Program Manager, Member & Patient Experience at Kaiser Permanente
7-2024
Independent Expert Consultant at GLG Consulting, AlphaSense Market Intelligence, Guidepoint and Dialectica
1-2023 - 6-2024
General Manager, Partnership Growth and Engagement at Delta Air Lines
1-2021 - 1-2023
Director, Member Acquisition at InterContinental Hotels Group (IHG®)
5-2018 - 1-2021
Director, Travel & Commercial Partnerships at InterContinental Hotels Group (IHG®)

Education

2016 - 2017
Master of Business Administration - MBA from Georgia Institute of Technology
2017 - 2017
Executive Certificate from Beijing University of Posts and Telecommunications

More Information

Social Presence :

Prographics :

Exp : 14 Location : Atlanta, Georgia, United States Job Level : Middle Designation : Senior Program Manager, Member & Patient Experience at Kaiser Permanente
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mike

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mike take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mike

Personality Compatibility


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