Mike Toma

Observer
DISC Type : ci

SVP & CTO at EXL Service

Cincinnati, Ohio, United States

Overview

Mike Toma is the SVP & CTO at EXL, a global digital solutions company. He is a seasoned technology executive with extensive experience leading innovation in both entrepreneurial settings and Fortune 500 companies like ADP. He is an alumnus of California State University, Northridge, where he studied Computer Science.

As an early SaaS pioneer, Mike co-founded eLabor. com, which was later acquired by ADP. He also authored a chapter in the book "Inside the Minds: Leading CTOs. "

Personality Overview

Curious

Example Seeker

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Value from GenAI
He is focused on the practical challenges companies face in extracting meaningful value from Generative AI, moving beyond the initial hype.
AI in Customer Ops
He explores how AI and intelligent automation can be balanced with human representatives to transform customer contact centers and maintain loyalty.
Digital Transformation
A core focus of his career is leveraging disruptive technology and digital strategies to drive business growth and help clients on their digital journeys.

Media Appearances

EXL Appoints Mike Toma as its First CTO. Featured in EXL Service – Newsroom

See Now

Work History

2016
SVP & CTO at EXL Service
2-2012 - 12-2015
SVP & CIO | International Division at ADP
2007 - 2012
SVP & CTO | Employer Services Division at ADP
2003 - 2007
Vice President & CTO | Time & Labor Management Group at ADP
1999 - 2003
Chief Technology Officer | CTO at eLabor (eLabor.com)

Education

2007 - 2008
ADP IT Executive Education: Business Acumen & Leadership Development Program from The Wharton School
1982 - 1988
Computer Science from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : 38 Location : Cincinnati, Ohio, United States Job Level : Leadership Designation : SVP & CTO at EXL Service
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Mike

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mike take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mike

Personality Compatibility


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