Mike Toma in

Mike Toma

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SVP & CTO at EXL Service
📍 Cincinnati, Ohio, United States

Mike Toma is the SVP & CTO at EXL, a global digital solutions company. He is a seasoned technology executive with extensive experience leading innovation in both entrepreneurial settings and Fortune 500 companies like ADP. He is an alumnus of California State University, Northridge, where he studied Computer Science.

As an early SaaS pioneer, Mike co-founded eLabor. com, which was later acquired by ADP. He also authored a chapter in the book "Inside the Minds: Leading CTOs. "

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Experience
38 Years
Current Role
SVP & CTO
Job Level
Leadership
Location
Cincinnati, Ohio, United States
Personality Overview

How Mike shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mike cares about

Value from GenAI
He is focused on the practical challenges companies face in extracting meaningful value from Generative AI, moving beyond the initial hype.
AI in Customer Ops
He explores how AI and intelligent automation can be balanced with human representatives to transform customer contact centers and maintain loyalty.
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Career

Work history

2016
SVP & CTO
EXL Service
2-2012 - 12-2015
SVP & CIO | International Division
ADP
2007 - 2012
SVP & CTO | Employer Services Division
ADP
2003 - 2007
Vice President & CTO | Time & Labor Management Group
ADP
1999 - 2003
Chief Technology Officer | CTO
eLabor (eLabor.com)
In the press

Media appearances

EXL Appoints Mike Toma as its First CTO. Featured in EXL Service – Newsroom
See now
Education
2007 - 2008
ADP IT Executive Education: Business Acumen & Leadership Development Program
The Wharton School
1982 - 1988
Computer Science
California State University, Northridge
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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