Mike W. in

Mike W.

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Contact Center Software Engineer at Capital One
📍 Greater Richmond Region, United States

Mike is a Contact Center Software Engineer at Capital One, specializing in migrating on-premise contact centers to cloud solutions like Amazon Connect. He holds an AWS Developer certification and is described by peers as "highly skilled" and "customer focused".

Outside of work, Mike has an interest in video games, following developers like Coffee Stain Studios. He is also highly driven in his personal life, achieving several major life milestones in a very short period of time after joining his current company.

In just four months, he relocated, got married, and passed his AWS Certified Solutions Architect – Associate exam.

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Experience
17 Years
Current Role
Contact Center Software Engineer
Job Level
Mid-senior
Location
Greater Richmond Region, United States
Personality Overview

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Priorities

Topics Mike cares about

Cloud Contact Centers
Led the design and migration of multiple business lines from legacy on-premise systems to Amazon Connect, demonstrating expertise in modern cloud-based contact center solutions.
Telephony Infrastructure
He led a telephony provider migration that enabled RESTful API control and enhanced resiliency, showcasing deep knowledge of core contact center infrastructure.
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Career

Work history

5-2018
Contact Center Software Engineer
Capital One
8-2012 - 5-2018
Senior Unified Contact Center Engineer
GlobalNet Direct USA, LLC
10-2010 - 8-2012
Quality Assurance Analyst
Agilysys
6-2008 - 8-2010
CTI/IVR Analyst
Verizon Wireless
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Education

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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