Mike W.

Questioner
DISC Type : c

Contact Center Software Engineer at Capital One

Greater Richmond Region, United States

Overview

Mike is a Contact Center Software Engineer at Capital One, specializing in migrating on-premise contact centers to cloud solutions like Amazon Connect. He holds an AWS Developer certification and is described by peers as "highly skilled" and "customer focused".

Outside of work, Mike has an interest in video games, following developers like Coffee Stain Studios. He is also highly driven in his personal life, achieving several major life milestones in a very short period of time after joining his current company.

In just four months, he relocated, got married, and passed his AWS Certified Solutions Architect – Associate exam.

Personality Overview

Price-Sensitive

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to analyze every situation thoroughly.


Topics They Care About

Cloud Contact Centers
Led the design and migration of multiple business lines from legacy on-premise systems to Amazon Connect, demonstrating expertise in modern cloud-based contact center solutions.
Telephony Infrastructure
He led a telephony provider migration that enabled RESTful API control and enhanced resiliency, showcasing deep knowledge of core contact center infrastructure.
Cisco UCCE/ICM
Possesses nearly six years of specialized experience in Cisco Unified Contact Center Enterprise provisioning, scripting, and support for a Fortune 100 client.

Media Appearances

Mike has no verified media appearances

Work History

5-2018
Contact Center Software Engineer at Capital One
8-2012 - 5-2018
Senior Unified Contact Center Engineer at GlobalNet Direct USA, LLC
10-2010 - 8-2012
Quality Assurance Analyst at Agilysys
6-2008 - 8-2010
CTI/IVR Analyst at Verizon Wireless

Education

Mike has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Richmond Region, United States Job Level : Mid-senior Designation : Contact Center Software Engineer at Capital One
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mike

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mike take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Mike

Personality Compatibility


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