Minnie Hickey

Enthusiast
DISC Type : i

Director Customer Success at Radiology Partners

Galloway, Ohio, United States

Overview

Minnie Hickey is a Director of Customer Success with over 25 years of management experience spanning the chemical, pharmaceutical, and wireless industries. She specializes in desktop management, project management, and quality assurance, focusing on leveraging technology to enhance team performance and boost customer satisfaction.

Based on her affiliations, Minnie has an interest in The Ohio State University. Her professional career in service-oriented roles within healthcare at institutions like Cleveland Clinic suggests a dedication to improving support systems for both caregivers and patients.

Her experience is unique for its breadth, managing service and support functions across the distinct sectors of chemical, pharmaceutical, and technology.

Personality Overview

Consensus Focused

Non-Confrontational

Story Driven

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Success
Her current role as a Director of Customer Success underscores her focus on ensuring positive client outcomes and managing the customer experience.
IT Service Management
She has extensive experience managing IT service desks and Tier 1-3 support for large organizations like Cleveland Clinic, focusing on Total Contact Ownership and First Contact Resolution.
Team Performance
Her profile highlights a proven history of motivating cross-company teams, managing staff performance, and fostering team building to meet stringent deadlines.

Media Appearances

Minnie has no verified media appearances

Work History

11-2024
Director Customer Success at Radiology Partners
Manger II at Cleveland Clinic
2-2002 - 12-2013
Manager Enterprise IT Service Center - Performance Management at Cardianl Health

Education

Minnie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Galloway, Ohio, United States Job Level : Mid-senior Designation : Director Customer Success at Radiology Partners
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Insights For Selling To Minnie

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Minnie is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Minnie

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Minnie move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Minnie take some risk or not?

  • They can take some low-probability risks if needed.

You And Minnie

Personality Compatibility


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