Minnie Hickey in

Minnie Hickey

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Director Customer Success at Radiology Partners
📍 Galloway, Ohio, United States

Minnie Hickey is a Director of Customer Success with over 25 years of management experience spanning the chemical, pharmaceutical, and wireless industries. She specializes in desktop management, project management, and quality assurance, focusing on leveraging technology to enhance team performance and boost customer satisfaction.

Based on her affiliations, Minnie has an interest in The Ohio State University. Her professional career in service-oriented roles within healthcare at institutions like Cleveland Clinic suggests a dedication to improving support systems for both caregivers and patients.

Her experience is unique for its breadth, managing service and support functions across the distinct sectors of chemical, pharmaceutical, and technology.

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Experience
12 Years
Current Role
Director Customer Success
Job Level
Mid-senior
Location
Galloway, Ohio, United States
Personality Overview

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Priorities

Topics Minnie cares about

Customer Success
Her current role as a Director of Customer Success underscores her focus on ensuring positive client outcomes and managing the customer experience.
IT Service Management
She has extensive experience managing IT service desks and Tier 1-3 support for large organizations like Cleveland Clinic, focusing on Total Contact Ownership and First Contact Resolution.
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Career

Work history

11-2024
Director Customer Success
Radiology Partners
Manger II
Cleveland Clinic
2-2002 - 12-2013
Manager Enterprise IT Service Center - Performance Management
Cardianl Health
In the press

Media appearances

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Education

Minnie has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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