Miranda Reshaw in

Miranda Reshaw

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Independent Experience Design Consultant & Founder at Vlinder Experience Design
📍 Fayetteville, Georgia, United States

Miranda is a data-driven customer experience and digital transformation leader with over 20 years of global experience, notably at The Coca-Cola Company. She specializes in VOC, UX, and service operations, driving growth and operational excellence. She is an alumna of Leiden University and The University of Edinburgh.

Colleagues describe her as a tireless leader with excellent people skills who is a strong advocate for service desk best practices.

She holds recent certifications in AI workflow automation and blockchain.

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Experience
22 Years
Current Role
Independent Experience Design Consultant & Founder
Job Level
Leadership
Location
Fayetteville, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Miranda cares about

AI in CX
Her recent posts and certifications focus heavily on building AI agents and creating human-centered, AI-supported customer and employee experiences.
B2B eCommerce
Led UX for Coca-Cola's B2B eCommerce platform, supporting a 40% revenue increase, and now modernizes B2B digital journeys through her consultancy.
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Career

Work history

3-2025
Independent Experience Design Consultant & Founder
Vlinder Experience Design
2-2023 - 3-2025
Director, UX/UI
The Coca-Cola Company
3-2020 - 1-2024
Digital User Experience Product Owner
The Coca-Cola Company
10-2013 - 3-2020
Process Improvement Manager
The Coca-Cola Company
1-2007 - 1-2012
Global Support Center Supervisor
Coca-Cola Enterprises
In the press

Media appearances

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Education
Master of Arts
Leiden University
Msc
The University of Edinburgh
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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