Miriam Villa Ramos in

Miriam Villa Ramos

Balancer · DISC type S
Gerente de Transformacion de Experiencia del Cliente at Banorte
📍 Mexico City, Mexico

Miriam Villa Ramos is the Customer Experience Transformation Manager at Banorte, leveraging her background as an Industrial Engineer from UNAM. She is an expert in process mapping, project tracking, and continuous improvement, with previous experience in fraud prevention and project analysis within the same institution.

She is a results-oriented professional who thrives on challenges and is passionate about working with exceptional people toward a common goal. Miriam values adaptability and critical thinking, always seeking to make a tangible difference in her work and drive improvements.

Unique fact: Miriam holds a diploma in Integral Security and Risk Prevention, adding specialized expertise in risk management to her engineering skill set.

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Experience
6 Years
Current Role
Gerente de Transformacion de Experiencia del Cliente
Location
Mexico City, Mexico
Personality Overview

How Miriam shows up

Slow To Decisions
Risk-Averse
Good Listener

They like following the process even if it takes time to reach any conclusion. They are courteous and respectful but practical. They are comfortable taking long term decisions.

Priorities

Topics Miriam cares about

Customer Experience
Her current role as Gerente de Transformación de Experiencia del Cliente at Banorte is centered on enhancing customer interactions and satisfaction.
Process Improvement
Her introduction and entire career history highlight a deep passion for process mapping, optimization, and continuous improvement to drive results.
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Career

Work history

8-2025
Gerente de Transformacion de Experiencia del Cliente
Banorte
11-2022 - 8-2025
Analista en prevención de fraudes
Banorte
2-2022 - 11-2022
Analista de proyectos
GSI GRUPO DE SEGURIDAD INTEGRAL S.A. DE C.V.
9-2021 - 4-2022
Analista de costos e inventarios
GRUPO INFRA MX
9-2020 - 9-2021
Management Assistant
APRO: We are the finders of leaders
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2019
Ingeniera industrial
Facultad de Ingeniería de la UNAM
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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