Miriam Villa Ramos in

Miriam Villa Ramos

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Gerente de Transformacion de Experiencia del Cliente at Banorte
📍 Mexico City, Mexico

Miriam Villa Ramos is the Customer Experience Transformation Manager at Banorte, leveraging her background as an Industrial Engineer from UNAM. She is an expert in process mapping, project tracking, and continuous improvement, with previous experience in fraud prevention and project analysis within the same institution.

She is a results-oriented professional who thrives on challenges and is passionate about working with exceptional people toward a common goal. Miriam values adaptability and critical thinking, always seeking to make a tangible difference in her work and drive improvements.

Unique fact: Miriam holds a diploma in Integral Security and Risk Prevention, adding specialized expertise in risk management to her engineering skill set.

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Experience
6 Years
Current Role
Gerente de Transformacion de Experiencia del Cliente
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Miriam cares about

Customer Experience
Her current role as Gerente de Transformación de Experiencia del Cliente at Banorte is centered on enhancing customer interactions and satisfaction.
Process Improvement
Her introduction and entire career history highlight a deep passion for process mapping, optimization, and continuous improvement to drive results.
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Career

Work history

8-2025
Gerente de Transformacion de Experiencia del Cliente
Banorte
11-2022 - 8-2025
Analista en prevención de fraudes
Banorte
2-2022 - 11-2022
Analista de proyectos
GSI GRUPO DE SEGURIDAD INTEGRAL S.A. DE C.V.
9-2021 - 4-2022
Analista de costos e inventarios
GRUPO INFRA MX
9-2020 - 9-2021
Management Assistant
APRO: We are the finders of leaders
In the press

Media appearances

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Education
2015 - 2019
Ingeniera industrial
Facultad de Ingeniería de la UNAM
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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