Miriam Villa Ramos

Balancer
DISC Type : S

Gerente de Transformacion de Experiencia del Cliente at Banorte

Mexico City, Mexico

Overview

Miriam Villa Ramos is the Customer Experience Transformation Manager at Banorte, leveraging her background as an Industrial Engineer from UNAM. She is an expert in process mapping, project tracking, and continuous improvement, with previous experience in fraud prevention and project analysis within the same institution.

She is a results-oriented professional who thrives on challenges and is passionate about working with exceptional people toward a common goal. Miriam values adaptability and critical thinking, always seeking to make a tangible difference in her work and drive improvements.

Unique fact: Miriam holds a diploma in Integral Security and Risk Prevention, adding specialized expertise in risk management to her engineering skill set.

Personality Overview

Slow To Decisions

Risk-Averse

Good Listener

They like following the process even if it takes time to reach any conclusion.  They are courteous and respectful but practical. They are comfortable taking long term decisions.

Topics They Care About

Customer Experience
Her current role as Gerente de Transformación de Experiencia del Cliente at Banorte is centered on enhancing customer interactions and satisfaction.
Process Improvement
Her introduction and entire career history highlight a deep passion for process mapping, optimization, and continuous improvement to drive results.
Fraud Prevention
She has direct experience as a Fraud Prevention Analyst at Banorte and holds a specialized diploma in security and risk prevention.

Media Appearances

Miriam has no verified media appearances

Work History

8-2025
Gerente de Transformacion de Experiencia del Cliente at Banorte
11-2022 - 8-2025
Analista en prevención de fraudes at Banorte
2-2022 - 11-2022
Analista de proyectos at GSI GRUPO DE SEGURIDAD INTEGRAL S.A. DE C.V.
9-2021 - 4-2022
Analista de costos e inventarios at GRUPO INFRA MX
9-2020 - 9-2021
Management Assistant at APRO: We are the finders of leaders

Education

2015 - 2019
Ingeniera industrial from Facultad de Ingeniería de la UNAM

More Information

Social Presence :

Prographics :

Exp : 6 Location : Mexico City, Mexico Job Level : N/A Designation : Gerente de Transformacion de Experiencia del Cliente at Banorte
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Insights For Selling To Miriam

During A Call Or A Meeting

DO's

  • Unless they are the decision maker, bring other stakeholders into the process early
  • Encourage them to invite other key stakeholders for discussions
  • Share information about the process and how it would address all concerns

DONT's

  • Ensure that you don’t seem disinterested when speaking to them
  • Do not sound very transactional, make extra effort to be genuinely interested
  • Don’t brush off their concerns, their comfort with you will go down

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Miriam is

  • For them, low risk, acceptance by others and strong collaterals are most important.
  • Will you ever get a clear answer from Miriam

  • They never refuse directly, they push out the decisions or just go quiet.

Insights For Deal Planning

    How fast (or slow) will Miriam move?

  • They can be some of the slowest decision makers.
  • Can Miriam take some risk or not?

  • They have no risk-appetite and prefer to take safe decisions.

You And Miriam

Personality Compatibility


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