Miriam Villa Ramos is the Customer Experience Transformation Manager at Banorte, leveraging her background as an Industrial Engineer from UNAM. She is an expert in process mapping, project tracking, and continuous improvement, with previous experience in fraud prevention and project analysis within the same institution.
She is a results-oriented professional who thrives on challenges and is passionate about working with exceptional people toward a common goal. Miriam values adaptability and critical thinking, always seeking to make a tangible difference in her work and drive improvements.
Unique fact: Miriam holds a diploma in Integral Security and Risk Prevention, adding specialized expertise in risk management to her engineering skill set.
Read the full overview →They like following the process even if it takes time to reach any conclusion. They are courteous and respectful but practical. They are comfortable taking long term decisions.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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