Karina González Leal is the Deputy General Director of the Contact Center at Banorte, where she has built a long-standing career progressing through leadership roles in Human Resources. She holds both a Bachelors degree in Administrative Computer Systems and a Masters in Administration from ITESM.
Karina is a recognized leader in the teleservices industry, frequently speaking at forums on customer experience and contact center strategy. She is passionate about teamwork and celebrating collective achievements.
Her team at Banorte has won multiple awards from the Mexican Institute of Teleservices (IMT) for operational excellence.
Karina González Leal
Directora Ejecutiva del Centro de Contacto at Banorte
Monterrey, Nuevo León, Mexico
Overview
Topics They Care About
Customer Experience
Leads a major customer-facing division at Banorte and is a frequent speaker on the topic at industry events.
Contact Center Strategy
Her leadership has resulted in her team winning multiple awards for being the Best Contact Center, demonstrating strategic excellence.
Team Leadership
Publicly shares pride in her team's achievements, emphasizing the importance of strategy, focus, and teamwork.
Media Appearances
Karina has no verified media appearances
Work History
10-2009
Directora Ejecutiva del Centro de Contacto at Banorte
6-2002 - 10-2009
Directora de Administración de RH at Banorte
9-1998 - 6-2002
Directora de Información de RH at Banorte
Education
1987 - 2001
Licenciatura en Sistemas de Computación Administrativa from ITESM
1993 - 1996
Maestría en Administración from ITESM
More Information
Social Presence :
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Location : Monterrey, Nuevo León, Mexico
Job Level : N/A
Designation : Directora Ejecutiva del Centro de Contacto at Banorte
