Mirtile Verçosa

Sharpshooter
DISC Type : CD

Gerente de Serviços CSC at Grupo Ser Educacional

Recife, Pernambuco, Brazil

Overview

Mirtile Verçosa is a Services Manager at Grupo Ser Educacional with over 10 years of experience leading a Shared Services Center. She specializes in digital process transformation using RPA and BPMS. Described as dedicated and results-oriented, she holds a Masters in Digital Transformation and is an OKR Master Certified professional.

Outside of her core role, Mirtile is passionate about academic research and continuous learning. She dedicates her time to studying strategic management, recently culminating in the completion and defense of her Masters thesis, which she has also presented at an academic conference.

After a decade in her role, she recently completed her Masters degree, defending her dissertation on digital transformation.

Personality Overview

Fast But Analytical

Rigorous & Demanding

ROI Driven

They take a lot of pride in personal achievements.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Digital Transformation
The focus of her recent Master's degree and a core responsibility in her role, where she applies BPMS and RPA to transform processes.
Process Automation
Responsible for implementing RPA and BPMS applications to enhance macroprocesses within the Shared Services Center, corporate, and academic areas.
Shared Services Centers
Has managed the CSC at Grupo Ser Educacional for over a decade, focusing on performance monitoring, process improvement, and productivity.

Media Appearances

Mirtile has no verified media appearances

Work History

3-2014
Gerente de Serviços CSC at Grupo Ser Educacional
11-2012 - 3-2014
Consultora em Processos Organizacionais / Gestão de Projetos e RH at Self-employed
5-2012 - 8-2012
Student at PGIC Canada
3-2010 - 8-2011
Gerente de Educação Corporativa at Walmart Brasil
Gerente de Suporte Operações/Integração at Bompreço

Education

2022 - 2024
Mestrado from UNAMA
2020 - 2021
Pós Graduação from UNAMA

More Information

Social Presence :

Prographics :

Exp : 14 Location : Recife, Pernambuco, Brazil Job Level : N/A Designation : Gerente de Serviços CSC at Grupo Ser Educacional
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Insights For Selling To Mirtile

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mirtile is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mirtile

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Mirtile move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mirtile take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mirtile

Personality Compatibility


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