Mohanad (Han) Madani in

Mohanad (Han) Madani

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Customer Success Manager | Enterprise | MuleSoft at Salesforce
📍 United Kingdom

Mohanad (Han) Madani is a Customer Success and Agentic Transformation Leader at Salesforce, specializing in AI and automation for the finance, manufacturing, and insurance sectors. He has a background in driving cloud adoption at Microsoft and holds Azure Data and Microsoft 365 certifications. Colleagues describe him as "incredibly talented", "professional", and "wonderfully positive".

Beyond his professional focus, Mohanad shares insights on personal growth, mindset, and resilience. He contemplates the nature of success, emphasizing inner peace over material wealth, and advocates for avoiding burnout while pursuing ambitious goals. He is passionate about building a strong foundation for the next generation.

He believes it’s easier to raise financially smart kids than to fix financially broken adults.

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Experience
19 Years
Current Role
Customer Success Manager | Enterprise | MuleSoft
Job Level
Middle
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mohanad cares about

Agentic Transformation
Helps organizations grow with AI and automation by blending strategy, systems, and human-centered technology to achieve measurable outcomes.
Enterprise AI Strategy
Drives enterprise-level AI adoption, having previously led the rollout of Copilot to over 30, 000 users across multiple organizations in the UK Public Sector.
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Career

Work history

2025
Customer Success Manager | Enterprise | MuleSoft
Salesforce
2022 - 2025
Customer Success Manager | Cloud & AI | UK Public Sector
Microsoft
2021 - 2022
IT Service Solutions Manager | Service Delivery and Transformation Lead
Newcastle Building Society
2020 - 2021
(Previously Cerner) IT Service Manager | Strategic Client Operations
Oracle
2016 - 2020
(Previously Cerner) IT Support Lead | Global Operations & Team Management
Oracle
In the press

Media appearances

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Education
Bachelor (Honor)
Future University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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