Mohanad (Han) Madani

Initiator
DISC Type : Di

Customer Success Manager | Enterprise | MuleSoft at Salesforce

United Kingdom

Overview

Mohanad (Han) Madani is a Customer Success and Agentic Transformation Leader at Salesforce, specializing in AI and automation for the finance, manufacturing, and insurance sectors. He has a background in driving cloud adoption at Microsoft and holds Azure Data and Microsoft 365 certifications. Colleagues describe him as "incredibly talented", "professional", and "wonderfully positive".

Beyond his professional focus, Mohanad shares insights on personal growth, mindset, and resilience. He contemplates the nature of success, emphasizing inner peace over material wealth, and advocates for avoiding burnout while pursuing ambitious goals. He is passionate about building a strong foundation for the next generation.

He believes it’s easier to raise financially smart kids than to fix financially broken adults.

Personality Overview

Risk-Accepting

Conviction Driven

Friendly Challenger

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Agentic Transformation
Helps organizations grow with AI and automation by blending strategy, systems, and human-centered technology to achieve measurable outcomes.
Enterprise AI Strategy
Drives enterprise-level AI adoption, having previously led the rollout of Copilot to over 30, 000 users across multiple organizations in the UK Public Sector.
Growth Mindset
His personal posts frequently explore themes of perseverance, resilience, and defining success as internal peace rather than external validation.

Media Appearances

Mohanad has no verified media appearances

Work History

2025
Customer Success Manager | Enterprise | MuleSoft at Salesforce
2022 - 2025
Customer Success Manager | Cloud & AI | UK Public Sector at Microsoft
2021 - 2022
IT Service Solutions Manager | Service Delivery and Transformation Lead at Newcastle Building Society
2020 - 2021
(Previously Cerner) IT Service Manager | Strategic Client Operations at Oracle
2016 - 2020
(Previously Cerner) IT Support Lead | Global Operations & Team Management at Oracle

Education

Bachelor (Honor) from Future University

More Information

Social Presence :

Prographics :

Exp : 19 Location : United Kingdom Job Level : Middle Designation : Customer Success Manager | Enterprise | MuleSoft at Salesforce
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Insights For Selling To Mohanad (Han)

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mohanad (Han) is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Mohanad (Han)

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Mohanad (Han) move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Mohanad (Han) take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Mohanad (Han)

Personality Compatibility


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