Mohini Kapoor

Examiner
DISC Type : cs

Vice President Customer Engineering at Adobe

Noida, Uttar Pradesh, India

Overview

Mohini Kapoor is the Vice President of Customer Engineering for Adobe Experience Cloud, where she is recognized for her visionary leadership and forward-thinking in technology. With deep expertise in SaaS and customer success, she leads global teams to deliver exceptional client support. Mohini holds a certificate in Leading Strategic Growth from Columbia University.

Hailing from a small town, Mohini was driven by her parents emphasis on education, leading her to excel academically. She has a deep passion for acquiring new skills and began working full-time while still in college to broaden her horizons. Colleagues describe her as a genuine and motivating leader with a growth mindset.

Unique fact: Mohinis unwavering determination led her to start her professional career even before graduating from college.

Personality Overview

Overcautious

Unexpressive

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

AI in Customer Experience
Her recent focus is on how AI is moving from potential to production, reshaping how brands are built, discovered, and experienced on a global scale.
Customer Success
Her work centers on ensuring customers succeed by promptly resolving issues and helping them leverage technology effectively through a collaborative partnership approach.
Leadership & Growth
Peers describe her as a true leader with great vision. She focuses on encouraging her team to enhance their skills and supporting their professional growth.

Media Appearances

Mohini has no verified media appearances

Work History

12-2023
Vice President Customer Engineering at Adobe
7-2019 - 12-2023
Senior Director- Customer Engineering Support Experience Cloud at Adobe
7-2017 - 7-2019
Director Customer Experience- Adobe Experience Cloud at Adobe
7-2014 - 7-2017
Director - Digital Media Customer Care at Adobe
11-2013 - 7-2014
Group Manager at Adobe

Education

2018 - 2018
Certificate in Leadership from Jack Welch Management Institute
2015 - 2015
Leading Strategic Growth from Columbia University Graduate School of Business

More Information

Social Presence :

Prographics :

Exp : 23 Location : Noida, Uttar Pradesh, India Job Level : Senior Designation : Vice President Customer Engineering at Adobe
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Insights For Selling To Mohini

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mohini is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Mohini

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Mohini move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Mohini take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Mohini

Personality Compatibility


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