Monica Kendall, MLS BSHIM RHIT

Critic
DISC Type : C

Director of HIM Operations at CHRISTUS Health

Quitman, Texas, United States

Overview

Monica Kendall is the Director of HIM Operations at CHRISTUS Health, bringing over 18 years of industry experience. She holds a Master of Laws in Healthcare Law and focuses on operational efficiency and regulatory compliance. Colleagues describe her as a dedicated and knowledgeable leader.

Monica is a vocal advocate for maintaining a healthy work-life balance, believing a fulfilling career is built on more than just professional achievements. She is passionate about continuous self-improvement and aligning with organizations that promote personal and professional growth.

After more than 16 years with CHRISTUS Health, she recently earned her Master of Laws degree, embodying her motto, "Never stop growing and learning! "

Personality Overview

ROI Driven

Precise

Information Seeker

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

HIM Operations
Her entire career has focused on Health Information Management, with deep experience in operational efficiency, team direction, and regulatory frameworks within a large health system.
Healthcare Law & Compliance
She recently completed a Master of Laws in Healthcare Law, underscoring her focus on the regulatory and statutory frameworks that govern the health information industry.
Work-Life Balance
She frequently posts about the importance of a healthy work-life balance, viewing it as essential for thriving both personally and professionally.

Media Appearances

Monica has no verified media appearances

Work History

1-2023
Director of HIM Operations at CHRISTUS Health
8-2018 - 1-2023
NETX Regional Director, Health Information Mgmt at CHRISTUS Trinity Mother Frances Health System
7-2016 - 8-2018
Director of HIM, Medical Staff, and Patient Privacy at CHRISTUS Health CHRISTUS Mother Frances- Sulphur Springs
2-2008 - 7-2016
Director of Health Information at Hopkins County Memorial Hosptial

Education

6-2024 - 12-2025
Master of Laws - MLS from University of Oklahoma
2018 - 2019
Bachelors Health Information Management from Western Governors University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Quitman, Texas, United States Job Level : Mid-senior Designation : Director of HIM Operations at CHRISTUS Health
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Insights For Selling To Monica

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Monica is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Monica

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Monica move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Monica take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Monica

Personality Compatibility


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