Montzerrat González Morales

Enthusiast
DISC Type : i

Coordinador de servicio postventa at Rheem México

Mexico City Metropolitan Area

Overview

Montzerrat es una Coordinadora de Servicio Postventa con 10 años de experiencia en empresas como Rheem México, Samsung y LG Electronics. Se especializa en la gestión y liderazgo de centros de servicio, enfocándose en el cumplimiento de metas operativas y financieras a través del análisis de KPIs, auditorías y facturación.

No se encontró información pública sobre sus intereses personales o actividades fuera del ámbito profesional. Su perfil se centra en su amplia trayectoria en el sector de postventa y atención al cliente.

Hecho único: Ha gestionado la operación de postventa y garantías para tres gigantes multinacionales de la electrónica y electrodomésticos.

Personality Overview

Optimistic

Story Driven

Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Servicio Postventa
Posee una década de experiencia coordinando operaciones de servicio postventa a nivel nacional, gestionando centros de servicio internos y externos.
Gestión de KPIs
Responsable de la revisión de indicadores clave de rendimiento (KPIs) con los centros de servicio para asegurar el cumplimiento de metas operativas y financieras.
Auditoría y Calidad
Amplia experiencia en la realización de auditorías internas y externas a centros de servicio, así como en el análisis de calificaciones detractoras para mejorar la calidad.

Media Appearances

Montzerrat has no verified media appearances

Work History

3-2020
Coordinador de servicio postventa at Rheem México
3-2016 - 11-2016
Analista de garantías at Samsung Electronics
12-2012 - 11-2015
Auxiliar administrativo at LG Electronics

Education

Administración y gestión de empresas from Utel Universidad

More Information

Social Presence :

Prographics :

Exp : 9 Location : Mexico City Metropolitan Area Job Level : N/A Designation : Coordinador de servicio postventa at Rheem México
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Insights For Selling To Montzerrat

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Montzerrat is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Montzerrat

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Montzerrat move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Montzerrat take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Montzerrat

Personality Compatibility


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