Murali Krishna N

Researcher
DISC Type : Cs

Senior Manager at Xoxoday

Bengaluru, Karnataka, India

Overview

Murali Krishna N. is a Senior Manager of Customer Success at Xoxoday, specializing in SaaS onboarding and account management for enterprise clients. A computer science graduate from Magadh University, he has extensive experience in developing service standards and ensuring service quality for valuable clients.

In a previous role, he was the dedicated Customer Success Manager for the "Street Smart Product" line of enterprise accounts.

Personality Overview

Detail Oriented

Perfectionist

Process Focused

They are thorough and always follow a systematic approach.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Enterprise Customer Success
His career is centered around managing and ensuring the success of enterprise-level accounts within the SaaS industry.
Client Service Standards
He has a proven talent for developing and implementing service standards to achieve business excellence and client satisfaction.
SaaS Onboarding
His profile highlights a specialization in onboarding processes, a critical component of customer success in the SaaS model.

Media Appearances

Murali has no verified media appearances

Work History

7-2021
Senior Manager at Xoxoday
11-2005 - 2-2020
Sr. Professional - Customer Delight at Xora Software Systems
1-2002 - 11-2003
Customer Support Exec at Tata Teleservices Ltd

Education

6-1996 - 12-2000
Bachelor of Science - BS from Magadh University, Bodh Gaya
1996 - 2000
Bachelor's degree from Magadh University, Bodh Gaya

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Senior Manager at Xoxoday
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Insights For Selling To Murali Krishna

During A Call Or A Meeting

DO's

  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Murali Krishna is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Murali Krishna

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Murali Krishna move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Murali Krishna take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Murali Krishna

Personality Compatibility


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