Sweksha Shah

Trailblazer
DISC Type : DI

Manager - Enterprise Accounts (Farming) at Xoxoday

Bangalore Urban, Karnataka, India

Overview

Sweksha Shah is an enterprise account manager at Xoxoday, specializing in B2B engagement, rewards, and loyalty solutions. With an MBA from NITTE Meenakshi Institute of Technology, she has a strong background in leading large teams and enhancing customer success, previously driving significant improvements in retention and satisfaction scores at BYJUS. Colleagues describe her as proactive, dependable, and a true go-getter.

Personally, Sweksha values maintaining human connection and empathy in an increasingly automated world. She appreciates spontaneous, unplanned moments, such as taking time to simply roam a mall with her husband, finding perfection in the absence of a plan. Her writing reflects a thoughtful approach to both personal and professional growth.

She believes in questioning the status quo, particularly when faced with the justification that "this is how things have always been done. "

Personality Overview

Values Relationships

Assertive

Informal

They do not mind taking risks and can make hard decisions, if necessary.  They are more likely to be open to unproven but exciting technologies. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Customer Retention
Her career at BYJU'S and Xoxoday is centered on improving customer engagement, retention, and loyalty through strategic initiatives and enhanced experiences.
Empathetic Leadership
She writes about the importance of empathy and listening for growth, a trait echoed in recommendations that describe her as a supportive and people-centric leader.
B2B Client Farming
Her current role focuses on "farming" enterprise accounts, which involves nurturing long-term client relationships to drive strategic growth and revenue expansion.

Media Appearances

Sweksha has no verified media appearances

Work History

12-2024
Manager - Enterprise Accounts (Farming) at Xoxoday
5-2024 - 11-2024
Freelance at Freelance
1-2024 - 5-2024
Senior Manager - Product Strategy & Growth at BYJU'S
5-2022 - 1-2024
Associate Senior Manager - Customer Success & Product Operations at BYJU'S
8-2021 - 4-2022
Assistant Manager - Customer Engagement & Retention at BYJU'S

Education

2015 - 2017
Master of Business Administration (MBA) from NITTE MEENAKSHI INSTITUTE OF TECHNOLOGY, VTU
2011 - 2014
Bachelor of Business Administration (BBA) from Nagpur University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bangalore Urban, Karnataka, India Job Level : Middle Designation : Manager - Enterprise Accounts (Farming) at Xoxoday
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Insights For Selling To Sweksha

During A Call Or A Meeting

DO's

  • Help them visualize the impact of their decision
  • Ask them for a lunch or coffee once some rapport has been established
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sweksha is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Sweksha

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Sweksha move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Sweksha take some risk or not?

  • They can take risks if necessary.

You And Sweksha

Personality Compatibility


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