Mustaq Ahmed

Inquirer
DISC Type : cd

Director Customer Operations at Tricog Health

Bengaluru, Karnataka, India

Overview

Mustaq Ahmed is a business and customer operations leader at Tricog Health with over 17 years of experience enhancing operational efficiency. An alumnus of the Indian Institute of Management, Calcutta, he is recognized for driving organizational success and process improvement.

A colleague has described him as "The Make It Happen Man, " a testament to his positive attitude and ability to ensure the completion of any given task.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Operations
As Director of Customer Operations, he focuses on SLA adherence, reducing clinical escalations, and maintaining high client renewal rates for a multi-million dollar portfolio.
Process Optimization
He has a track record of improving efficiency by redrafting resolution methods to increase First Call Resolution and implementing process automation to cut operating costs.
Team Building
His recent activity shows a strong focus on hiring for his department, frequently sharing job openings for field service and administrative roles on his team.

Media Appearances

Mustaq has no verified media appearances

Work History

1-2025
Director Customer Operations at Tricog Health
1-2021 - 1-2025
Senior Manager Customer Support and Field Service at Tricog Health
1-2020 - 1-2021
Sales Operations Manager at Tricog Health
1-2019 - 12-2019
Manager Operations and Facilities at Tricog Health
12-2017 - 12-2018
Founder at iMake Business Solutions

Education

2011 - 2012
EPHRM from Indian Institute of Management, Calcutta
2000 - 2005
2005 from Bangalore University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Director Customer Operations at Tricog Health
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Insights For Selling To Mustaq

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch

DONT's

  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mustaq is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Mustaq

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Mustaq move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Mustaq take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Mustaq

Personality Compatibility


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