Mustaq Ahmed in

Mustaq Ahmed

Inquirer · DISC type cd
Director Customer Operations at Tricog Health
📍 Bengaluru, Karnataka, India

Mustaq Ahmed is a business and customer operations leader at Tricog Health with over 17 years of experience enhancing operational efficiency. An alumnus of the Indian Institute of Management, Calcutta, he is recognized for driving organizational success and process improvement.

A colleague has described him as "The Make It Happen Man, " a testament to his positive attitude and ability to ensure the completion of any given task.

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Current Role
Director Customer Operations
Location
Bengaluru, Karnataka, India
Personality Overview

How Mustaq shows up

Demanding
Upfront
Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Mustaq cares about

Customer Operations
As Director of Customer Operations, he focuses on SLA adherence, reducing clinical escalations, and maintaining high client renewal rates for a multi-million dollar portfolio.
Process Optimization
He has a track record of improving efficiency by redrafting resolution methods to increase First Call Resolution and implementing process automation to cut operating costs.
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Career

Work history

1-2025
Director Customer Operations
Tricog Health
1-2021 - 1-2025
Senior Manager Customer Support and Field Service
Tricog Health
1-2020 - 1-2021
Sales Operations Manager
Tricog Health
1-2019 - 12-2019
Manager Operations and Facilities
Tricog Health
12-2017 - 12-2018
Founder
iMake Business Solutions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2012
EPHRM
Indian Institute of Management, Calcutta
2000 - 2005
2005
Bangalore University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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