Nancy Turnbeaugh

Evaluator
DISC Type : Cds

Director Delivery Engagement at Zensar Technologies

Port St Lucie, Florida, United States

Overview

Nancy Turnbeaugh is a Director of Delivery Engagement at Zensar Technologies, specializing in digital and billing transformation. An alumna of the University of Maryland, she has a proven track record of enhancing customer experiences and converting under-performing enterprises. Colleagues consistently describe her as a strong, focused, and reliable leader.

Nancy is dedicated to professional networking and building strong teams, frequently reaching out to her network for referrals for key technical roles. She has also publicly expressed her appreciation and support for military veterans.

She is a recipient of the prestigious Presidents Club honor, an award bestowed upon employees who exemplify company values and culture.

Personality Overview

Hard To Convince

Fast But Analytical

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Billing Transformation
Her expertise includes transforming and consolidating back-office billing and commerce systems, highlighted by her leadership of a major billing migration program at Altice.
Salesforce Ecosystem
She has managed a US Salesforce practice and actively recruits project managers and developers with Salesforce implementation experience, indicating deep involvement in this area.
Improving Customer Experience
A core focus of her career is enhancing the customer journey. She led an initiative that successfully reduced service delivery cycles by 71%.

Media Appearances

Nancy has no verified media appearances

Work History

7-2024
Director Delivery Engagement at Zensar Technologies
9-2021 - 7-2024
Group Manager Projects at Zensar Technologies
12-2020 - 11-2021
Senior Consultant at Advanced Technology Group (ATG) a Cognizant Company
3-2018 - 7-2020
Business Transformation Lead Executive Program Manager at Infosys
9-2017 - 3-2018
Senior Portfolio Project Manager at Morton Consulting

Education

Bachelor of Science from University of Maryland
2015 - 2016
Executive Leadership Fellowship from Betsey Magness Graduate Institute

More Information

Social Presence :

Prographics :

Exp : 16 Location : Port St Lucie, Florida, United States Job Level : Mid-senior Designation : Director Delivery Engagement at Zensar Technologies
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Insights For Selling To Nancy

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nancy is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Nancy

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Nancy move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Nancy take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Nancy

Personality Compatibility


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