Natalia Cruz

Enigma
DISC Type : cid

Analista de Experiência do Cliente Sênior at Volkswagen Financial Services | Brasil

São Paulo, São Paulo, Brazil

Overview

Natalia Cruz is a Senior Customer Experience Analyst at Volkswagen Financial Services in Brazil. With a postgraduate degree in Business Management, she specializes in managing customer service vendors and fostering positive client relationships within the financial services sector.

She is passionate about creating a positive work environment, often expressing her pride in her companys culture and team achievements. Natalia actively seeks to stay current with industry innovations.

Natalia attended the 2025 FEBRABAN TECH conference to learn about the latest trends shaping the financial sector.

Personality Overview

Challenger

Persuasive & Assertive

Hard To Convince

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Experience
Her role is centered around CX, and she frequently posts about being inspired by clients and celebrating Customer Month with her team.
Client Partnerships
She celebrates long-term partnerships between customers, the company, and dealerships, viewing them as success stories worth highlighting.
Positive Company Culture
Expresses immense pride in her company's work environment and its recognition as a great place to work, emphasizing the importance of people.

Media Appearances

Natalia has no verified media appearances

Work History

10-2025
Analista de Experiência do Cliente Sênior at Volkswagen Financial Services | Brasil
1-2024
Analista de experiência do cliente at Volkswagen Financial Services | Brasil
1-2023 - 1-2024
Analista Pós Vendas de Seguros at Volkswagen Financial Services | Brasil

Education

2016 - 2017
Pos Graduação em Gestão de Negócios from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 3 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Experiência do Cliente Sênior at Volkswagen Financial Services | Brasil
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Insights For Selling To Natalia

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natalia is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Natalia

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Natalia move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Natalia take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Natalia

Personality Compatibility


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