Natalia Sepulveda Farías in

Natalia Sepulveda Farías

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Jefe plataforma servicio al Cliente at Banco de Chile
📍 Chile

Natalia is a customer service leader with extensive experience in the Chilean banking sector, currently serving as Head of the Customer Service Platform at Banco de Chile. Colleagues describe her as responsible, ethical, and rigorous. She holds a degree in Business Administration and recently earned a diploma from the Pontificia Universidad Católica de Chile.

Natalia is committed to her professional development, recently sharing her excitement about starting a new diploma. This dedication to continuous learning complements her established career in banking operations and services, where she has a proven track record of managing teams and processes.

She has a strong focus on delivering an excellent customer experience while maintaining robust risk controls.

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Experience
1 Years
Current Role
Jefe plataforma servicio al Cliente
Location
Chile
Personality Overview

How Natalia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Natalia cares about

Customer Experience
Her current role is Head of the Customer Service Platform, and a recommendation highlights her focus on delivering an "experience of excellence".
Banking Operations
She has held leadership roles in operations and services at major financial institutions like Itaú Chile and Los Héroes Caja de Compensación.
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Career

Work history

Jefe plataforma servicio al Cliente
Banco de Chile
10-2025
Jefe de Operaciones Sucursales
Itaú Chile
3-2025
Jefe de Procesos y Servicios
Los Héroes Caja de Compensación
In the press

Media appearances

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Education
10-2024 - 5-2025
Diplomado
Pontificia Universidad Católica de Chile
3-2016 - 12-2018
Grado en Administración y Dirección de Empresas
Institución de Educación Superior
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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