Natalia Sepulveda Farías

Inquirer
DISC Type : dc

Jefe plataforma servicio al Cliente at Banco de Chile

Chile

Overview

Natalia is a customer service leader with extensive experience in the Chilean banking sector, currently serving as Head of the Customer Service Platform at Banco de Chile. Colleagues describe her as responsible, ethical, and rigorous. She holds a degree in Business Administration and recently earned a diploma from the Pontificia Universidad Católica de Chile.

Natalia is committed to her professional development, recently sharing her excitement about starting a new diploma. This dedication to continuous learning complements her established career in banking operations and services, where she has a proven track record of managing teams and processes.

She has a strong focus on delivering an excellent customer experience while maintaining robust risk controls.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
Her current role is Head of the Customer Service Platform, and a recommendation highlights her focus on delivering an "experience of excellence".
Banking Operations
She has held leadership roles in operations and services at major financial institutions like Itaú Chile and Los Héroes Caja de Compensación.
Risk Management
A key strength noted by colleagues is her ability to maintain adequate risk control within the banking system.

Media Appearances

Natalia has no verified media appearances

Work History

Jefe plataforma servicio al Cliente at Banco de Chile
10-2025
Jefe de Operaciones Sucursales at Itaú Chile
3-2025
Jefe de Procesos y Servicios at Los Héroes Caja de Compensación

Education

10-2024 - 5-2025
Diplomado from Pontificia Universidad Católica de Chile
3-2016 - 12-2018
Grado en Administración y Dirección de Empresas from Institución de Educación Superior

More Information

Social Presence :

Prographics :

Exp : 1 Location : Chile Job Level : N/A Designation : Jefe plataforma servicio al Cliente at Banco de Chile
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Insights For Selling To Natalia

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natalia is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Natalia

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Natalia move?

  • Their decision making speed is somewhere in the middle.
  • Can Natalia take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Natalia

Personality Compatibility


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