Natasha Albuquerque in

Natasha Albuquerque

Critic · DISC type C
Gerente de Experiência do Aluno Estácio e Wyden at YDUQS
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Natasha is a passionate Customer Experience Manager with 7 years of expertise in turning customer journeys into competitive advantages at YDUQS. People who have worked with her describe her as dedicated, efficient, and studious. She holds a postgraduate degree from Universidade Estácio de Sá.

Outside of her professional role, Natasha is a dedicated gastronomy student at Estácio. She is passionate about learning the secrets of different cuisines, including Asian flavors and confectionery, viewing it as a way to connect more deeply with the student experience.

To better understand her customers, she is currently a student herself, embracing the philosophy of literally "walking in the customers shoes. "

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Experience
14 Years
Current Role
Gerente de Experiência do Aluno Estácio e Wyden
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

How Natasha shows up

Precise
Negotiator
ROI Driven

They prefer to do logical analysis and value evidence over emotions. Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Priorities

Topics Natasha cares about

Customer Journey Mapping
Focuses on reviewing and redesigning the entire customer journey, from onboarding to retention, to elevate satisfaction and Net Promoter Score (NPS).
CX Team Leadership
Passionate about structuring and leading high-performing CX teams, fostering the development of coordinators and analysts to focus on measurable results.
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Career

Work history

9-2023 - 9-2025
Gerente de Experiência do Aluno Estácio e Wyden
YDUQS
8-2020 - 12-2023
Coordenadora de Experiência do Aluno Digital
YDUQS
8-2016 - 8-2020
Analista de Operações EAD
Estácio
3-2014 - 8-2016
Analista de Relacionamento - Pós-Graduação
Estácio
10-2012 - 2-2014
Analista de Suporte ao Ensino
Estácio
In the press

Media appearances

Media appearances and press coverage
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Education
2018 - 2019
Pós-graduação
Universidade Estácio de Sá
2015 - 2017
Graduação
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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