Natasha Albuquerque

Critic
DISC Type : C

Gerente de Experiência do Aluno Estácio e Wyden at YDUQS

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Natasha is a passionate Customer Experience Manager with 7 years of expertise in turning customer journeys into competitive advantages at YDUQS. People who have worked with her describe her as dedicated, efficient, and studious. She holds a postgraduate degree from Universidade Estácio de Sá.

Outside of her professional role, Natasha is a dedicated gastronomy student at Estácio. She is passionate about learning the secrets of different cuisines, including Asian flavors and confectionery, viewing it as a way to connect more deeply with the student experience.

To better understand her customers, she is currently a student herself, embracing the philosophy of literally "walking in the customers shoes. "

Personality Overview

Precise

Negotiator

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

Customer Journey Mapping
Focuses on reviewing and redesigning the entire customer journey, from onboarding to retention, to elevate satisfaction and Net Promoter Score (NPS).
CX Team Leadership
Passionate about structuring and leading high-performing CX teams, fostering the development of coordinators and analysts to focus on measurable results.
Student Onboarding
Successfully redesigned the onboarding strategy for new students, leading to an 11 percentage point increase in satisfaction and academic engagement.

Media Appearances

Natasha has no verified media appearances

Work History

9-2023 - 9-2025
Gerente de Experiência do Aluno Estácio e Wyden at YDUQS
8-2020 - 12-2023
Coordenadora de Experiência do Aluno Digital at YDUQS
8-2016 - 8-2020
Analista de Operações EAD at Estácio
3-2014 - 8-2016
Analista de Relacionamento - Pós-Graduação at Estácio
10-2012 - 2-2014
Analista de Suporte ao Ensino at Estácio

Education

2018 - 2019
Pós-graduação from Universidade Estácio de Sá
2015 - 2017
Graduação from Estácio

More Information

Social Presence :

Prographics :

Exp : 14 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : N/A Designation : Gerente de Experiência do Aluno Estácio e Wyden at YDUQS
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Insights For Selling To Natasha

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natasha is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Natasha

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Natasha move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Natasha take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Natasha

Personality Compatibility


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