Nate Fiedler in

Nate Fiedler

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Head of Account Management at Cresta
📍 Greater Houston, United States

Nathan is a Senior Account Manager at Observe.AI with a strong background in customer success and retention from roles at Box and Autodesk. He excels at driving revenue growth, having co-founded the account management function at his current company. People who have worked with him describe him as focused, driven, and a phenomenal team player.

His academic background includes a bachelors degree from Colorado State University, where he was active in student government, and studies in Mandarin at East China Normal University. His coursework suggests a keen interest in various forms of communication, including intercultural and interpersonal dynamics.

Unique fact: Nathan has consistently surpassed expectations in his roles, including attaining 115% of his annual quota at Observe.AI.

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Experience
13 Years
Current Role
Head of Account Management
Job Level
Mid-senior
Location
Greater Houston, United States
Personality Overview

How Nate shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nate cares about

AI in Contact Centers
As a key sales leader at Observe.AI, he actively promotes the company's vision of becoming the first end-to-end AI solution for contact centers.
Customer Success Strategy
His entire career, from Autodesk to Box and Observe.AI, has been focused on customer success, retention, and building outcome-based management plans.
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Career

Work history

6-2025
Head of Account Management
Cresta
1-2024 - 6-2025
Head of Customer Success
Higharc
10-2021 - 1-2024
Senior Account Manager (Department Co-Founder)
Observe.AI
10-2020 - 10-2021
Principal Customer Success Manager
Observe.AI
8-2019 - 10-2020
Customer Retention Strategy Manager (Department Co-Founder)
Box
In the press

Media appearances

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Education
2007 - 2011
Bachelors
Colorado State University
2010 - 2010
Mandarin
East China Normal University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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