Nate Fiedler

Visionary
DISC Type : Ds

Head of Account Management at Cresta

Greater Houston, United States

Overview

Nate is the Head of Account Management at Cresta, with deep expertise in driving growth and building customer success functions from the ground up at firms like Higharc and Observe. AI. Educated at Colorado State University and East China Normal University, he is described by colleagues as knowledgeable, transparent, and a phenomenal team player.

He has a keen interest in effective communication, demonstrated by his university studies in Mandarin and Intercultural Communication. Nate is passionate about his field, having previously hosted his own professional podcast dedicated to sharing insights and strategies within the Customer Success community.

Unique fact: Nate co-founded the Account Management department at Observe. AI and the Customer Retention Strategy department at Box.

Personality Overview

Fast But Thoughtful

Objective Evaluator

Early Adopter

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in Customer Service
His current role at Cresta and recent posts focus on leveraging voice AI and enhancing automated agent testing to build trust and drive enterprise AI adoption.
Customer Success
A core theme of his career, he led a 10-person CS team at Higharc and even hosted a podcast, "The Value Realized, " on customer success strategies.
Building Teams
He has a history of co-founding and establishing new departments at previous companies like Observe. AI and Box, demonstrating his entrepreneurial and leadership skills.

Media Appearances

Nate has no verified media appearances

Work History

6-2025
Head of Account Management at Cresta
1-2024 - 6-2025
Head of Customer Success at Higharc
10-2021 - 1-2024
Senior Account Manager (Department Co-Founder) at Observe.AI
10-2020 - 10-2021
Principal Customer Success Manager at Observe.AI
8-2019 - 10-2020
Customer Retention Strategy Manager (Department Co-Founder) at Box

Education

2007 - 2011
Bachelors from Colorado State University
2010 - 2010
Mandarin from East China Normal University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Houston, United States Job Level : Mid-senior Designation : Head of Account Management at Cresta
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Insights For Selling To Nate

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nate is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Nate

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Nate move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Nate take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Nate

Personality Compatibility


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