Nate Fiedler in

Nate Fiedler

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Head of Account Management at Cresta
📍 Greater Houston, United States

Nate is the Head of Account Management at Cresta, with deep expertise in driving growth and building customer success functions from the ground up at firms like Higharc and Observe. AI. Educated at Colorado State University and East China Normal University, he is described by colleagues as knowledgeable, transparent, and a phenomenal team player.

He has a keen interest in effective communication, demonstrated by his university studies in Mandarin and Intercultural Communication. Nate is passionate about his field, having previously hosted his own professional podcast dedicated to sharing insights and strategies within the Customer Success community.

Unique fact: Nate co-founded the Account Management department at Observe. AI and the Customer Retention Strategy department at Box.

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Experience
8 Years
Current Role
Head of Account Management
Job Level
Mid-senior
Location
Greater Houston, United States
Personality Overview

How Nate shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nate cares about

AI in Customer Service
His current role at Cresta and recent posts focus on leveraging voice AI and enhancing automated agent testing to build trust and drive enterprise AI adoption.
Customer Success
A core theme of his career, he led a 10-person CS team at Higharc and even hosted a podcast, "The Value Realized, " on customer success strategies.
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Career

Work history

6-2025
Head of Account Management
Cresta
1-2024 - 6-2025
Head of Customer Success
Higharc
10-2021 - 1-2024
Senior Account Manager (Department Co-Founder)
Observe.AI
10-2020 - 10-2021
Principal Customer Success Manager
Observe.AI
8-2019 - 10-2020
Customer Retention Strategy Manager (Department Co-Founder)
Box
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
Bachelors
Colorado State University
2010 - 2010
Mandarin
East China Normal University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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