Nathalie is a trilingual Customer Success Manager and AI trainer at AFP with over 26 years of experience. Her career has evolved from journalism to data-driven customer success, focusing on integrating technology and AI solutions for newsrooms. She holds a Masters degree in Translation from Saint Joseph University of Beirut.
Outside of her core role, Nathalie is passionate about continuous learning, recently earning several certifications in data analytics and AI. She emphasizes the importance of empathy in her professional interactions, seeing it as a critical component of understanding and addressing client needs, especially in the context of technological adoption.
She is currently pursuing an AIGP certification to deepen her expertise in AI ethics and governance, aiming to foster responsible AI adoption.
Read the full overview →They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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