Nathan Gaona

Head of customer service LATAM at Straumann Group

📍 Miguel Hidalgo, Mexico City, Mexico

Nathan Gaona is the Head of Customer Service for LATAM at Straumann Group, a senior executive specializing in the HealthCare and MedTech sectors. He focuses on digital transformation and enhancing customer experiences across the region. He holds a degree from the Universidad Nacional Autónoma de México.

While specific personal hobbies are not publicly detailed, his education at UNAM suggests a potential connection to its strong university culture and athletics. His professional interests include major players in the medical technology space, such as GE HealthCare.

He has built a distinct expertise in leading regional transformation and automation projects specifically for the Latin American market.

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Experience

12 Years

Current Role

Head of customer service LATAM

Job Level

Mid-senior

Location

Miguel Hidalgo, Mexico City, Mexico

Personality Overview

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Priorities

Topics Nathan cares about

CX Transformation

Leads customer service for LATAM, focusing on digital transformation and creating impactful customer experiences in the MedTech industry.

Regional LATAM Management

Expertise in managing and executing complex, region-wide projects across Latin America to drive business impact and process innovation.

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Career

Work history

2-2020

Head of customer service LATAM

Straumann Group

3-2013

Senior Customer Service Manager

Scotiabank

In the press

Media appearances

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Education

2011 - 2017

Licenciatura

Universidad Nacional Autónoma de México

Social presence

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