Nayana E R in

Nayana E R

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Member at Women of Customer Success
📍 Hyderabad, Telangana, India

Nayana is a Customer Success Manager at Keka HR, specializing in the SAAS B2B and HRMS sectors. A graduate of Cochin University of Science and Technology, she focuses on product adoption and aligning customer goals with scalable solutions. She is known for her creative, entrepreneurial, and adaptive approach to challenges.

Described as the Creative by colleagues, Nayana is a lifelong learner who thrives on developing new ideas to foster client loyalty. She is a member of Women of Customer Success and is passionate about building genuine, in-person connections that transcend digital interactions, as shown during a recent work trip to Dubai.

An interesting fact is that she co-authored a published study on academic stress management in college students.

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Experience
3 Years
Current Role
Member
Job Level
Middle
Location
Hyderabad, Telangana, India
Personality Overview

How Nayana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nayana cares about

Customer Relationships
Believes the most impactful work happens when meeting customers in person, turning screen-based conversations into real, lasting connections.
HRMS & SaaS B2B
Specializes in the Human Resources Management Systems (HRMS) and Business-to-Business SaaS space, with a focus on driving product adoption.
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Career

Work history

10-2025
Member
Women of Customer Success
1-2025
Customer Success Manager - EMEA
Keka HR
12-2023 - 1-2025
Customer Success Manager
Swipe (YC S21)
12-2022 - 12-2023
Customer Success Associate
Swipe (YC S21)
3-2022 - 8-2022
Management Trainee
Linarc Inc.
In the press

Media appearances

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Education
8-2020 - 6-2022
Postgraduate Degree
Cochin University of Science and Technology
7-2017 - 6-2020
Bachelor of Commerce - BCom
Amrita Vishwa Vidyapeetham
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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