Nayana E R

Critic
DISC Type : C

Member at Women of Customer Success

Hyderabad, Telangana, India

Overview

Nayana is a Customer Success Manager at Keka HR, specializing in the SAAS B2B and HRMS sectors. A graduate of Cochin University of Science and Technology, she focuses on product adoption and aligning customer goals with scalable solutions. She is known for her creative, entrepreneurial, and adaptive approach to challenges.

Described as the Creative by colleagues, Nayana is a lifelong learner who thrives on developing new ideas to foster client loyalty. She is a member of Women of Customer Success and is passionate about building genuine, in-person connections that transcend digital interactions, as shown during a recent work trip to Dubai.

An interesting fact is that she co-authored a published study on academic stress management in college students.

Personality Overview

ROI Driven

Critic

Objective Thinker

They prefer to do logical analysis and value evidence over emotions.  It is very likely that they will negotiate pricing or other important terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

Customer Relationships
Believes the most impactful work happens when meeting customers in person, turning screen-based conversations into real, lasting connections.
HRMS & SaaS B2B
Specializes in the Human Resources Management Systems (HRMS) and Business-to-Business SaaS space, with a focus on driving product adoption.
Empowering Work Culture
Values a supportive work environment where managers encourage using effective, individual strategies to achieve common goals, fostering autonomy and innovation.

Media Appearances

Nayana has no verified media appearances

Work History

10-2025
Member at Women of Customer Success
1-2025
Customer Success Manager - EMEA at Keka HR
12-2023 - 1-2025
Customer Success Manager at Swipe (YC S21)
12-2022 - 12-2023
Customer Success Associate at Swipe (YC S21)
3-2022 - 8-2022
Management Trainee at Linarc Inc.

Education

8-2020 - 6-2022
Postgraduate Degree from Cochin University of Science and Technology
7-2017 - 6-2020
Bachelor of Commerce - BCom from Amrita Vishwa Vidyapeetham

More Information

Social Presence :

Prographics :

Exp : 3 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Member at Women of Customer Success
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Insights For Selling To Nayana

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nayana is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Nayana

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Nayana move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Nayana take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Nayana

Personality Compatibility


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