Ngoc Phan

Enthusiast
DISC Type : i

Vice President of Store Operations at Nordstrom

Greater Seattle Area, United States

Overview

Ngoc Phan is a dynamic executive at Nordstrom with over 30 years of experience in retail operations and supply chain management. An industrial engineering graduate from Virginia Tech, she specializes in transforming supply chain networks with a customer-first strategy, leveraging technology and automation to enhance fulfillment and delivery. She recently received the "Outstanding Woman in Supply Chain" award.

Originally from Vietnam, Ngoc immigrated to the US in 1975 and now resides in Seattle with her husband and son. She has been involved in her local community, having served as a Board trustee for Giddens School, an independent school in Seattle.

Unique fact: Ngoc holds a patent for an innovative fulfillment system designed to automate and streamline the process of collating items for customer orders.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Supply Chain Transformation
She has consistently led initiatives to redesign and modernize Nordstrom's supply chain, focusing on innovation, efficiency, and customer-centric outcomes.
Retail Automation
Spearheaded the implementation of advanced robotics and automation technologies within Nordstrom's supply chain infrastructure to improve speed and service.
Customer-Centric Logistics
Advocates for building supply chains around the customer experience rather than traditional cost considerations, ensuring flexibility to meet evolving demands.

Media Appearances

Ngoc has no verified media appearances

Work History

4-2025
Vice President of Store Operations at Nordstrom
4-2025
Vice President Supply Chain at Nordstrom
Sr. Director, Merchandise Business Solutions at Nordstrom
Director, Supply Chain Strategy at REI
Director, Supply Chain Engineering & Systems at Nordstrom

Education

Industrial Engineering from Virginia Tech

More Information

Social Presence :

Prographics :

Exp : 1 Location : Greater Seattle Area, United States Job Level : Senior Designation : Vice President of Store Operations at Nordstrom
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Insights For Selling To Ngoc

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ngoc is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Ngoc

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Ngoc move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Ngoc take some risk or not?

  • They can take some low-probability risks if needed.

You And Ngoc

Personality Compatibility


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