Ngoc Phan in

Ngoc Phan

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Vice President of Store Operations at Nordstrom
📍 Greater Seattle Area, United States

Ngoc Phan is a dynamic executive at Nordstrom with over 30 years of experience in retail operations and supply chain management. An industrial engineering graduate from Virginia Tech, she specializes in transforming supply chain networks with a customer-first strategy, leveraging technology and automation to enhance fulfillment and delivery. She recently received the "Outstanding Woman in Supply Chain" award.

Originally from Vietnam, Ngoc immigrated to the US in 1975 and now resides in Seattle with her husband and son. She has been involved in her local community, having served as a Board trustee for Giddens School, an independent school in Seattle.

Unique fact: Ngoc holds a patent for an innovative fulfillment system designed to automate and streamline the process of collating items for customer orders.

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Experience
1 Years
Current Role
Vice President of Store Operations
Job Level
Senior
Location
Greater Seattle Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Ngoc cares about

Supply Chain Transformation
She has consistently led initiatives to redesign and modernize Nordstrom's supply chain, focusing on innovation, efficiency, and customer-centric outcomes.
Retail Automation
Spearheaded the implementation of advanced robotics and automation technologies within Nordstrom's supply chain infrastructure to improve speed and service.
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Career

Work history

4-2025
Vice President of Store Operations
Nordstrom
4-2025
Vice President Supply Chain
Nordstrom
Sr. Director, Merchandise Business Solutions
Nordstrom
Director, Supply Chain Strategy
REI
Director, Supply Chain Engineering & Systems
Nordstrom
In the press

Media appearances

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Education
Industrial Engineering
Virginia Tech
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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