Nhan Ho

Critic
DISC Type : C

Director of Information Technology - CRM System Support at Geisinger

Austin, Texas, United States

Overview

Nhan Ho is the Director of Information Technology for CRM at Geisinger, specializing in complex, cross-functional data programs. He leverages Salesforce Health Cloud, Data Cloud, and Marketing Cloud to drive significant business value. A PMP and Scrum Master with a BS from The University of Texas at Austin, he is also a speaker on cloud innovation in healthcare.

There is no publicly available information about his personal life or hobbies. Based on his alma mater, he may follow University of Texas athletics.

He instituted his IT organizations first scrum-agile team framework, improving software development velocity by 87%.

Personality Overview

Negotiator

Precise

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

CRM in Healthcare
Leads CRM system support at Geisinger and has spoken publicly about using Salesforce Health Cloud to enhance customer experiences and drive value.
Agile Methodologies
Holds certifications in Scrum and successfully implemented a scrum-agile framework that significantly improved team velocity in a previous role.
MarTech Solutions
Has implemented Marketing Cloud to increase revenue and actively hires for MarTech developer roles with experience in Salesforce Marketing and Data Cloud.

Media Appearances

Nhan has no verified media appearances

Work History

11-2025
Director of Information Technology - CRM System Support at Geisinger
9-2022 - 11-2025
Associate Director of Information Technology - CRM System Support (COE) at Geisinger
3-2021 - 9-2022
Access Improvement Consultant Sr at Geisinger
1-2014 - 3-2021
Industry Consulting Manager at NTT DATA Services
2-2012 - 1-2014
Business Systems Analyst at Dell Services

Education

2007 - 2011
BS from The University of Texas at Austin - College of Natural Sciences

More Information

Social Presence :

Prographics :

Exp : 15 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Director of Information Technology - CRM System Support at Geisinger
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Insights For Selling To Nhan

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nhan is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Nhan

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Nhan move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Nhan take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Nhan

Personality Compatibility


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