Nick Andrews in

Nick Andrews

Collaborator · DISC type is
Director of Customer Support & Complaints at LemFi
📍 Greater Bristol Area, United Kingdom

Nick is a highly regarded operations leader within the financial services industry, serving as the Director of Customer Support & Complaints at LemFi. With previous leadership experience at Monzo Bank and OVO Energy, he specializes in customer operations. He is a graduate of the University of Wales, Cardiff.

Colleagues consistently describe him as a knowledgeable and tenacious professional. They highlight his structured approach and deep technical insight as key strengths that make him a true expert in his field, particularly in scaling customer support functions.

He is passionate about working for mission-driven companies and empowering his teams with autonomy to achieve success.

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Experience
19 Years
Current Role
Director of Customer Support & Complaints
Job Level
Mid-senior
Location
Greater Bristol Area, United Kingdom
Personality Overview

How Nick shows up

Example Driven
Appreciative
Good Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Priorities

Topics Nick cares about

Customer Operations
His entire career focus, having held senior roles like Director and Head of Customer Operations at fintech companies Monzo and LemFi.
Fintech Innovation
Demonstrates a passion for working in the fintech space, specifically for companies with a "powerful mission" like Monzo and LemFi.
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Career

Work history

4-2026
Director of Customer Support & Complaints
LemFi
5-2025 - 4-2026
Director Customer Operations
Monzo Bank
2-2020 - 5-2025
Head of Customer Operations
Monzo Bank
11-2017 - 2-2020
Senior Customer Operations Manager
OVO Energy
3-2015 - 10-2017
Onboarding Manager
OVO Energy
In the press

Media appearances

LemFi appoints Nick Andrews as Director of Customer Service. Featured in Digital Economy Magazine
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Education
2006 - 2009
2.1
University of Wales, Cardiff
Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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