Nick Andrews

Collaborator
DISC Type : is

Director of Customer Support & Complaints at LemFi

Greater Bristol Area, United Kingdom

Overview

Nick is a highly regarded operations leader within the financial services industry, serving as the Director of Customer Support & Complaints at LemFi. With previous leadership experience at Monzo Bank and OVO Energy, he specializes in customer operations. He is a graduate of the University of Wales, Cardiff.

Colleagues consistently describe him as a knowledgeable and tenacious professional. They highlight his structured approach and deep technical insight as key strengths that make him a true expert in his field, particularly in scaling customer support functions.

He is passionate about working for mission-driven companies and empowering his teams with autonomy to achieve success.

Personality Overview

Example Driven

Appreciative

Good Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Customer Operations
His entire career focus, having held senior roles like Director and Head of Customer Operations at fintech companies Monzo and LemFi.
Fintech Innovation
Demonstrates a passion for working in the fintech space, specifically for companies with a "powerful mission" like Monzo and LemFi.
Team Empowerment
Advocates for giving teams "true autonomy" to build and improve upon systems, and publicly celebrates his team's achievements.

Media Appearances

LemFi appoints Nick Andrews as Director of Customer Service. Featured in Digital Economy Magazine

See Now

Work History

4-2026
Director of Customer Support & Complaints at LemFi
5-2025 - 4-2026
Director Customer Operations at Monzo Bank
2-2020 - 5-2025
Head of Customer Operations at Monzo Bank
11-2017 - 2-2020
Senior Customer Operations Manager at OVO Energy
3-2015 - 10-2017
Onboarding Manager at OVO Energy

Education

2006 - 2009
2.1 from University of Wales, Cardiff

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Bristol Area, United Kingdom Job Level : Mid-senior Designation : Director of Customer Support & Complaints at LemFi
URL has been copied!

Insights For Selling To Nick

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Show genuine interest in solving their problems
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nick is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Nick

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Nick move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Nick take some risk or not?

  • They are unlikely to take many risks.

You And Nick

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.