Nick Andrews in

Nick Andrews

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Director of Customer Support & Complaints at LemFi
📍 Greater Bristol Area, United Kingdom

Nick is a highly regarded operations leader within the financial services industry, serving as the Director of Customer Support & Complaints at LemFi. With previous leadership experience at Monzo Bank and OVO Energy, he specializes in customer operations. He is a graduate of the University of Wales, Cardiff.

Colleagues consistently describe him as a knowledgeable and tenacious professional. They highlight his structured approach and deep technical insight as key strengths that make him a true expert in his field, particularly in scaling customer support functions.

He is passionate about working for mission-driven companies and empowering his teams with autonomy to achieve success.

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Experience
19 Years
Current Role
Director of Customer Support & Complaints
Job Level
Mid-senior
Location
Greater Bristol Area, United Kingdom
Personality Overview

How Nick shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nick cares about

Customer Operations
His entire career focus, having held senior roles like Director and Head of Customer Operations at fintech companies Monzo and LemFi.
Fintech Innovation
Demonstrates a passion for working in the fintech space, specifically for companies with a "powerful mission" like Monzo and LemFi.
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Career

Work history

4-2026
Director of Customer Support & Complaints
LemFi
5-2025 - 4-2026
Director Customer Operations
Monzo Bank
2-2020 - 5-2025
Head of Customer Operations
Monzo Bank
11-2017 - 2-2020
Senior Customer Operations Manager
OVO Energy
3-2015 - 10-2017
Onboarding Manager
OVO Energy
In the press

Media appearances

LemFi appoints Nick Andrews as Director of Customer Service. Featured in Digital Economy Magazine
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Education
2006 - 2009
2.1
University of Wales, Cardiff
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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